04/09/2026
Did your tenant sign a lease and then change their mind? 👀
A tenant cannot simply rely on the Consumer Protection Act’s cooling-off period to cancel a lease agreement.
Why? Because the CPA’s cooling-off period applies where an agreement resulted from direct marketing; and a tenant who applies for a property was, in most cases, not targeted through direct marketing in the first place.
In this video, Cilna Steyn explains why the often-quoted “5-business-day cooling-off period” does not give tenants a general right to walk away from a signed lease.