07/10/2025
We are looking for HARD COLLECTIONS DEBT COLLECTORS / SENIOR COLLECTIONS SPECIALISTS to be seconded to our client in Randburg. This role involves managing delinquent accounts that require assertive collection tactics. The successful candidates will be responsible for contacting customers, negotiating payment plans, and, when necessary, taking legal action to recover outstanding debts.
Key Responsibilities
1. Account Management: Identify, prioritize, and manage a portfolio of high-delinquency accounts.
2. Contact and Negotiation: Initiate contact with debtors via phone, email, and mail to secure payments and negotiate favourable payment terms or settlements.
3. Legal Compliance: Maintain up-to-date knowledge of all relevant federal, state, and local debt collection laws and regulations to ensure all actions are compliant.
4. Debtor Research: Investigate the financial circumstances of delinquent debtors to understand their ability to pay and identify any potential obstacles to repayment.
5. Record Keeping: Maintain detailed and accurate records of all communications and actions taken on each account, often using company software and databases.
6. Escalation: Coordinate with internal legal departments or external agencies to initiate legal recourse for accounts where other collection efforts have failed.
7. Problem Solving: Resolve customer complaints and discrepancies related to accounts.
8. Reporting: Provide regular updates on collection activities and account statuses to management.
Qualifications and Skills
1. Minimum Qualification: Relevant National Diploma / Advanced Certificate (NQF 6) in Finance/ Law/ Accounting.
2. Experience: 2-3 years Debt Collection experience on complex debt cases and proven track record in debt collection, especially with delinquent or hard-to-collect accounts.
3. Legal Knowledge: In-depth understanding of debt collection laws and regulations (e.g., Conduct of Council for Debt Collectors).
4. Negotiation: Excellent negotiation and conflict resolution skills to secure payments and payment plans.
5. Communication: Strong verbal and written communication skills for professional interaction with debtors and internal teams.
6. Analytical Skills: Ability to analyse financial data to make informed decisions and resolve account discrepancies.
7. Organizational Skills: Exceptional organizational skills, time management, and the ability to prioritize tasks effectively.
8. Tech Proficiency: Skill in using collections software, CRM systems, and standard office applications.
9. Resilience: High level of persistence, resilience, and patience when dealing with difficult situations and persistent debtors.
Please send your CV to [email protected]
