Consumer Protection Assist

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Consumer Protection Assist

CPA provides a platform for consumers to enforce their consumer rights at an affordable price.

15/08/2022

Where an agreement for the supply of goods or services is not entered into in person and the consumer does not have the opportunity to inspect the goods before concluding the agreement, a supplier must disclose certain information to the consumer, as listed below. Such agreements take place, for example, where a consumer orders goods he or she saw in a catalogue by telephone, post or fax.
Contact us for more information on:
📞081 850 1185
📧[email protected]
🌐www.cpa-sa.co.za

03/08/2022

As a consumer, you must be informed of your rights to cancel a direct marketing agreement.
Contact us for legal assistance on the Consumer Protection Act:
📞081 850 1185
📧[email protected]
🌐www.cpa-sa.co.za

01/08/2022

Identification of persons contacting or delivering goods to customers does matter. Find out more about Identification in terms of the Consumer Protection Act.
Contact us or visit our website for more information:
📞081 850 1185
📧[email protected]
🌐www.cpa-sa.co.za

27/07/2022

Written record of the transaction.
Section 26
The supplier of goods and services is required to provide the consumer with a written record of the transaction. The requirements of this section are shown below.
Contact us for more information on the written records of the transaction, Section 26 of the Consumer Protection Act.
📞081 850 1185
📧[email protected]
🌐www.cpa-sa.co.za

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25/07/2022

Do you know the benefits of having a trust?
Contact us today for more information:
📞081 850 1185
📧[email protected]
🌐www.cpa-sa.co.za

22/07/2022

Suppliers are required to warn consumers, with a conspicuous notice, that branded goods have been reconditioned or that they have been imported without the approval or license of the registered owner of the trade market, as the case may be. These types of goods are commonly referred to as grey market goods.
Contact us for more information on the Consumer Protection Act or visit our website:
📞081 850 1185
📧[email protected]
🌐www.cpa-sa.co.za

20/07/2022

Any label or trade description that is attached to goods, is displayed alongside them or is contained in advertising material from which a consumer can place an order must not be likely to mislead a consumer. An existing trade description must not be tampered with in any way that would lead to consumers being mislead. Suppliers of goods that contain genetically modified components must label the goods in accordance with applicable regulations. The Minister may prescribe categories of goods that are required to have a trade description applied to them, the rules to be used for the purpose of determining the country of origin of any goods or components of any goods and the information that is required to be included in any trade description.
Regulation 6 and 7
Contact us for more information or visit our website:
📞081 850 1185
📧[email protected]
🌐www.cpa-sa.co.za

18/07/2022

The price of goods and services offered by suppliers must be disclosed to consumers. When displaying goods, the retailer must indicate the price by marketing on it, attaching it to, or displaying it in a way the consumer can understand. The same does not apply to advertising displays.
It is forbidden for a supplier to charge a price higher than the displayed price or the lowest displayed price if more than one price is displayed. As long as the earlier price is fully covered, it is permissible to cover it.
A supplier will not be obligated to honor a price if there is an obvious error in the price and the supplier has corrected the error and/or informed customers that an unauthorized person tampered with the price.
Contact us for more information on the price of goods and services:
📞081 850 1185
📧[email protected]

14/07/2022

The Consumer Protection Act 68 of 2008 promotes informed consent, for consumers to make informed decisions, they need to have all the relevant information relating to a transaction.
We can help you understand your consumer rights.
📞[email protected]
📧081 850 1185

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01/07/2022

Definition for the day:
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We will assist you with all your consumer protection needs:
📞081 850 1185
📧[email protected]

Address

184 Erasmus Street, Meyerspark
Pretoria
0184

Telephone

+27818501185

Website

http://www.cpa-sa.co.za/

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Protect your consumer rights!

The Consumer Protection Act came into effect in 2008 and did very little to make a positive change in every day consumers’ rights. Consumer Protection Assist CPA-SA) aims to change that.

Simply go onto the website: www.cpa-sa.co.za and log your complaint. we will take care of the rest.

You only have to pay a once-off R 180 administration fee to have your problem sorted out!