04/09/2026
DON’T IGNORE THE LETTER
Receiving a letter of demand can be stressful. You may feel angry, overwhelmed or convinced that the person making the demand is simply wrong. But one thing you should not do? Ignore it.
A letter of demand is not a court order. It does not automatically mean that the person making the demand is correct, nor does it mean that you have “lost” the dispute. It is generally a formal notice setting out a claim and giving you an opportunity to resolve the issue before legal proceedings are instituted.
The underlying issue could be anything from an unpaid debt or alleged breach of contract to damage to property or non-performance of an obligation. Ignoring the letter, however, does not make the problem disappear. In fact, it can make matters more complicated and potentially more expensive. If legal proceedings follow, you may find yourself dealing with additional legal costs and, depending on the circumstances and the outcome, a possible adverse costs order.
A letter of demand can also be an opportunity. It identifies the other party’s version of events, sets out what they believe you owe or what they say you have done wrong and explains what they want you to do to remedy the situation. This can help identify the actual issues in dispute and create an opportunity for communication and settlement before matters reach court.
The demand is only one side of the story. You may have a valid defence. The amount claimed may be incorrect. You may already have paid. The contract may provide a different remedy. There may be facts or circumstances the other party simply does not know about. This is why your response matters.
A well considered response can dispute an incorrect claim, provide supporting information, propose a solution or open the door to settlement. Sometimes, the right legal advice at the “letter of demand stage” can prevent a dispute from becoming a costly litigation battle.