27/07/2026
Job Specification
Call Centre Administrator
Department: Debt Collection Call Centre
Reports To: Call Centre Manager / Operations Manager
Location: Van Rhyns Attorneys
Employment Type: Full-Time
Position Overview
Van Rhyns Attorneys is seeking a highly organised, detail-oriented, and proactive Call Centre Administrator to provide administrative and operational support to our Debt Collection Call Centre. The successful candidate will play a vital role in ensuring the smooth day-to-day functioning of the call centre by managing administrative processes, maintaining accurate records, supporting agents, monitoring performance reporting, and ensuring compliance with company policies and client requirements.
This role requires exceptional organisational skills, strong computer literacy, and the ability to work efficiently in a fast-paced legal collections environment.
Key Responsibilities
Call Centre Administration
• Provide comprehensive administrative support to the Call Centre Manager.
• Maintain and update client and debtor records on the collections management system Excalibur
• Capture, verify and maintain accurate data.
• Ensure all administrative documentation is correctly filed electronically.
• Ensure compliance with company administrative procedures
Client Support
• Assist with preparing client correspondence.
• Coordinate information requests from clients.
• Maintain confidentiality of all client information.
• Assist in resolving administrative client queries.
Administrative Duties
• Email correspondence
• Printing and scanning
• Record keeping
• General office administration
The salary for this position will be between industry standard (I assume around R10 000)
Minimum Requirements
Education
• Grade 12 (Matric) – Essential
Experience
• Minimum 2 years' experience in an administrative role.
• Experience in a call centre environment preferred.
• Debt collection or legal industry experience will be advantageous.
• Experience working with collections management systems is beneficial.
• Medical account background
• Debt collection background essential
Technical Skills
• Microsoft Word (Advanced)
• Microsoft Excel (Intermediate to Advanced)
• Microsoft Outlook
• Microsoft Teams
• Excalibur
Competencies
The successful candidate should demonstrate:
• Excellent organisational skills
• Strong attention to detail
• Excellent verbal and written communication
• Time management skills
• Problem-solving ability
• Ability to prioritise workload
• Professional telephone etiquette
• High level of confidentiality
• Ability to work under pressure
• Strong administrative ability
• Team player with a positive attitude
Personal Attributes
The ideal candidate will be:
• Professional and trustworthy
• Self-motivated
• Highly organised
• Detail-oriented
• Reliable and dependable
• Adaptable
• Customer service focused
• Ethical and honest
• Calm under pressure
• Committed to continuous improvement
Send your CV to [email protected]
