11/07/2025
Receptionist (Bilingual English/Spanish)
Vallejo, CA | Full-Time | In-Office
$21/hour + Full Benefits
VIDAS (Vital Immigrant Defense and Advocacy Services) provides trauma-informed immigration legal advocacy and wellness services across the north bay. Grounded in a commitment to equity, legal excellence, and collective care, VIDAS believes in building lasting power for immigrant communities and honoring the leadership of those most impacted by injustice. Our work is shaped by anti-racist, anti-colonial, and community-centric values and centers joy, collaboration, and accountability and we’re seeking a bilingual Receptionist to join our mission-driven team in Vallejo.
Position Overview
The Receptionist is often the first point of contact for VIDAS clients and plays a vital role in ensuring every person who reaches out feels welcomed, respected, and supported. This position manages a high volume of calls and walk-ins, supports the legal team with scheduling and document processing, and helps maintain smooth daily office operations.
Key Responsibilities
• Answer and direct a high volume of phone calls and in-person inquiries in English, Spanish and other languages
• Schedule and confirm appointments and send reminders
• Scan, upload, and confirm receipt of mail and client documents
• Enter client intake information and notices into our case management system
• Provide translation support and assist with basic casework as directed
• Offer accurate information and warm referrals to community partners
• Support general office operations (copying, scanning, mailing, and supply organization)
• Maintain confidentiality and uphold VIDAS’s trauma-informed and anti-oppressive values
• Commitment to sustainable advocacy that prioritizes care for clients and self.
Qualifications
• Bilingual in English and Spanish (spoken and written)
• Strong communication and interpersonal skills; calm under pressure
• Organized, detail-oriented, and dependable
• Proficiency with Microsoft Word, Excel, and Outlook
• Ability to work independently and collaboratively in a fast-paced environment
• Demonstrates cultural responsiveness, patience, and empathy
Knowledge of immigration laws and procedures preferred
Perks & Benefits
• $21/hour starting pay
• Health (100% employer-paid), dental, and vision insurance
401(k) with employer matching
• 13 paid holidays, generous PTO and sick leave
• Weekly yoga classes during paid work hours
• Access to the Inova Employee Assistance Program (EAP):
o Confidential counseling, legal, and financial coaching
o Work-life support (childcare, elder care, daily living resources)
o Multilingual 24/7 access by phone, video, or live chat
• Wellness programming through Inova Well:
Up to 25 free therapy or coaching sessions/year through Lyra Health
o Virtual fitness, mindfulness, and wellness workshops
To Apply
Please send your resume to [email protected], using the subject line: Receptionist – [Your Name]. Applications will be reviewed on a rolling basis.
We welcome applicants with lived experience of migration and strongly encourage applications from people of color, LGBTQIA+ individuals, and those directly impacted by immigration systems.
VIDAS is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, national origin, ancestry, religion, s*x, gender identity or expression, s*xual orientation, age, disability, medical condition, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. VIDAS is committed to the full inclusion of all qualified individuals. As part of this commitment, VIDAS will ensure that persons with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.
