09/01/2026
Her 20-year admin/office manager retires next month. She’s panicking.
She shouldn’t be.
A retirement like that isn’t a crisis; it’s the moment to trade a single point of failure for a documented, team-backed system. The best way to honor 20 years of institutional knowledge is to capture it before it walks out the door.
If this is you (or will be within two years), start documenting now. We can help.