The Law Office of John F. Day II, P.L.L.C.

12/15/2020

Thanks to advanced digital technologies, companies now find themselves in a position to truly transform the contact center customer service experience. From a host of stunning new capabilities driven by AI to a migration to cloud-based services, and from an overhaul in both internal and customer-facing communication to message error removal technology, it’s an exciting, unprecedented period for contact centers....

Thanks to advanced digital technologies, companies now find themselves in a position to truly transform the contact center customer service experience.

11/11/2020

09/27/2019

is leading for our utility customers across the globe.
With a truly modern you will already be prepared to handle your communications and drive .

With a truly modern CIS you will already be prepared to handle your

06/18/2019

From Linear to Love: A New Era of Utility Customer Service If the utility industry had a page, they would likely classify their relationship with customers as “it’s complicated.” Energy distribution is no longer a linear equation where a customer uses a resource and then is billed for it. With the emergence of solar, batteries and electric vehicles, customers are increasingly becoming energy producers themselves and are looking for more information regarding their overall usage and bill and how to lessen the impact of both. [ 726 more words ]

From Linear to Love: A New Era of Utility Customer Service If the utility industry had a page, they would likely classify their relationship with customers as “it’s complicated.” Energy di…

05/22/2019

Utilities opt to use cloud-based analytics, despite lack of monetary incentives By Jill Feblowitz It’s been over two and a half years since NARUC passed a resolution encouraging state public utility commissions to “consider whether cloud computing and on-premise solutions should receive similar regulatory accounting treatment, in that both would be eligible to earn a rate of return and would be paid for out of a utility’s capital budget.” [ 482 more words ]

Utilities opt to use cloud-based analytics, despite lack of incentives.

02/05/2019

CAPEX | OPEX and a path forward for Utilities adopting SaaS technologies.

CAPEX | OPEX and a path forward for Utilities adopting SaaS technologies.

01/29/2019

Behavioral Energy Efficiency works... at least according to the Harvard Business Review.
What are your neighbors doing?

Behavioral Energy Efficiency works... at least according to the Harvard Business Review. What are your neighbors doing?

11/27/2018

partner with to reduce transactional costs, increase operational efficiencies, and create growth.
See PwC's five steps for creating an effective and leverage best in breed technology solutions

partner with to reduce transactional costs, increase operational efficiencies, and create growth.

11/05/2018

Public Utilities Enhance Energy Efficiency Programs with Oracle

OPOWER Home Energy Reports; Oracle Utilities

09/26/2018

Source: Kicking off a Customer Experience or CRM Project: Do you have a data roadmap?

Source: Kicking off a Customer Experience or CRM Project: Do you have a data roadmap?

09/26/2018

Utilities Technology

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