11/06/2025
Have you seen this 🐻? Call 1-800-STARBUC.
This morning, Starbucks “released” its limited editing holiday bear mug. Here’s the kicker: it wasn’t actually available for sale at most locations.
Hoards of people waited in line at 4am in an effort to secure one of these bear mugs. Based on what has been reported to me by family and friends who were motivated enough to queue up, doors opened only to disappoint.
Managers informed the public these mugs were “pre-sold” (aka the mugs were purchased by employees) and none were actually for sale to the public. To make matters worse, free coffee was offered in its place.
Under FTC rules, it is illegal to:
(1) Advertise a product without the intent to sell it as advertised, or
(2) Advertise a product attractively priced or featured when: (a) the company has no stock, (b) has insufficient stock to meet reasonable demand, or
(c) intends instead to upsell consumers to a different product.
This is considered deceptive because it manipulates consumer expectations.
Bait-and-switch advertising is when a business never really intends to sell a product to the public or a token amount.
It begs the question: has Starbucks participated in deceptive advertising and ran afoul of the FTC rules?