09/01/2026
Qualia’s Brian Thome is redefining customer success leadership in real estate. That’s not us saying that. It’s HousingWire, which has named Brian a 2026 Editor’s Choice Vanguards Award Winner.
Announced today, the Vanguards recognize 100 select executives whose leadership and strategic vision are helping shape the future of the housing economy.
That describes Brian. As Qualia's Chief Customer Officer, he's turned post-sale operations into a competitive advantage, rapidly scaled the onboarding team, launched a wire fraud recovery service, and developed an AI-powered customer success organization.
“The best advice I ever received is to improve every project or assignment you’re given,” says Brian. “If you apply that every day, the compounding impact is enormous.”
It is indeed. Congratulations Brian—this award is incredibly well-deserved!
Check out HousingWire's profile on Brian here: https://www.housingwire.com/winner-profile/2026-vanguard-brian-thome/