10/06/2026
You’re not hiring a billboard. You’re hiring a LAWYER.
A 73-year-old man hired Morgan & Morgan after a car wreck, and his case was ultimately settled for $45,000. He said he never authorized that settlement. Morgan & Morgan maintained that he verbally authorized it, but the attorney failed to document the consent.
The client took the dispute to arbitration, where the arbitrator found for him on legal malpractice, breach of contract and breach of fiduciary duty. The award was approximately $4.3 million, including $3.15 million in punitive damages.
But one detail really jumped out at me: the client said he spoke to his lawyer once early in the case and then primarily dealt with a paralegal.
There’s nothing inherently wrong with hiring a large national firm. But whether the firm has 5 lawyers or 500, I’d ask the same questions:
Who is actually going to be my lawyer? Can I talk to that person? Who makes the important decisions about my case?
Because you’re not hiring the commercials, the billboards or the brand.
You’re hiring a lawyer. Make sure you know who that lawyer is.
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