10/11/2026
CRAZY $*!T WE HAVE EXPERIENCED
Episode 11: "The Accidental DIY Expert"
👩🏻 Owner: "You can create this!"
👩🏻💼 Me: "Sure!"
🧠 My brain: "Ma'am...we have literally never done this before."
For context...
Our client had the cutest idea ever—a magical little kids' sleeping/reading nook tucked into an unused storage space.
Was it adorable?
Absolutely.
Was I the right person to build it?
Absolutely not.
But somehow, once again, my mouth accepted a project before consulting my actual skill set.
So there I was...
Surrounded by pillows.
Blankets.
Books.
Stuffed animals.
Having what can only be described as a creative identity crisis.
My internal dialogue:
❌ Nope.
❌ Never again.
❌ Nope on a rope.
Then Julia walked in.
Five minutes later...
✨✨✨ MAGIC. ✨✨✨
Turns out the correct answer wasn't...
"Sure!"
It was...
"Julia would be AMAZING at that!" 😂
Hospitality Therapy Lesson #2:
Just because a client believes you can do something...
doesn't mean you have to become that person.
Sometimes the best customer service is knowing who should actually do the job.
(And sometimes that person is definitely not me. 😂)
Who's the "Julia" on your team that saves you from yourself?