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Amazon.Appeal, New York, NY (2026)

09/24/2022

If you have any questions about your suspends account or you need check yr item on patent free, you may contact us due WhatsApp

02/06/2022

Today 6 new people wrote with a request to help reactivate their accounts, and each message began with the phrase "Hello, you were recommended to me by ######x" and what is most beautiful, not a single recommendation was repeated. The recommendations came from different people and mostly our former clients. A pleasant surprise was recommendations from competitors / colleagues in the market.

Thank you for all the recommendations.
It's incredibly motivating.

Unfortunately, I have no time to publish reactivation stories or make content now. But I promise to make amends as soon as possible.

It's a difficult period for our team now, many are sick with covid. But no matter what, we continue to work and do not leave a single case without proper attention. Every day we call, call, call, strategize and write appeals. Sometimes there is simply no strength left to describe what has been done on the case. Just trust that we always do our best.

My road to account reactivation began on January 19, 2017, when Amazon suspended my only account. I learnt what it was in my own experience. Therefore, I know that very often a whole part of life is behind an account.

Wish you all the best. Take care friends. And even if you are suddenly banned or suspended, try to remember that you can always earn money if something happens, but you have only one life. And without you there will be nothing else.

01/30/2022

The client’s account was deactivated due to the violation of the drop shipping policies.

Our team immediately contacted the account health team to get all the actual information regarding the account status and reason of deactivation. Then we collected all the necessary data about recently shipped orders from the client. Based on that information we identified the exact root cause of the violation.
We created an original and unique plan of actions. The plan of actions carefully described the root cause and reasons of the violation. We addressed the issue and formed a series of corrective and preventive measures in order to assure the Amazon team that we understood the policy and the same violation would never occur again.
Once the plan of actions was submitted the account got reactivated in two days.

08/27/2021

Today reinstant 2 accounts for 1 customer. Both account ODR + lateshipment, VTR

We are happy 🥰

04/27/2021

A long time ago he was the most annoying student on our course at Amazon Sellers University, and now he is my business partner. Over the years we’ve created a powerful team that helps Amazon sellers all over the world to get their seller accounts back after the ban.

Of course, we faced a lot of trial and error, we spent much time looking for people who share the same vision, we hired the wrong ones, said goodbye, we invested in our education, we were disappointed, we argued, worked so hard and gave ours all into business. It went around and around.

The Result – Our Team. It’s not just a gathering of people working for a salary, but a TEAM, a huge team with the same Goal, strong motivation, and shared values. And now, looking back, I think – what a great journey we’ve had together.

When somebody tells me that he tried to assemble his team remotely and it didn’t work, I ask with a smile: -How many times have you tried? One? :)

P.S. Often there is something wonderful inside the person that drives you crazy, something that is invisible without a deep conversation.

04/10/2021

9 Basic Amazon Rules

Good afternoon, Amazon seller. Today we’d like to outline some basic Amazon rules. Hope you’ll find them helpful for your business.

1. You are allowed to have one account per venue (except allowed brand owners, manufacturers, and Amazon program members).

2. Don’t include invites and promotions in packing slips or storefront information.

3. Don’t influence or retrack comments with omissions, coupons, freebies or special offers.

4. Don’t send Amazon buyers to other websites to view or pay for products via email.

5. If Amazon buyer contacts you directly, steer him toward the Buyer-Seller Messaging tool.

6. You can’t ask exclusively customers for their rating.

7. It’s not allowed to review your own product or service (or have someone do it for you).

8. You are not allowed to attack other sellers, hijack their listings, or sabotage their products.

9. Don’t manipulate a competitor’s reviews oк feedback score.

Stay tuned to learn more about Amazon.
Amzwatch team

04/07/2021

7 Unusual Facts about Amazon

Let us dilute our information content with some exciting facts about Amazon:

1. “Cadabra” instead of “Amazon”
Amazon was almost called “Cadabra” as in “Abracadabra”. This idea was struck down because Jeff Bezos’ lawyer misheard the word as “cadaver”.

2. The first purchase
The first book Amazon ever sold was from Bezos‘ garage in July 1995. The book was Fluid Concepts & Creative Analogies: Computer Models of the Fundamental Mechanisms of Thought.

3. Amazon sells tiny houses
Amazon offers home kits for around $26,000 that feature a 20-foot by 40-foot living space, including a kitchen and a bathroom. If you want to turn it from a novelty into a livable location, however, that price isn't all-inclusive. You'll need to spring for plumbing, electrical work, and other necessities before it becomes a permanent address you can have Amazon packages delivered to.

4. Critical error
In the very early days of Amazon, the site contained a serious programming error that permitted users to trick the website into crediting money onto their credit cards. You just could order a negative quantity of books, and the value of these books would be automatically credited onto your card. Once it was discovered, it was quickly shut down by the company.

5. It pays to quit
Amazon has a program that literally offers to pay employees to quit. The program, which is aptly titled “Pay to Quit,” offers employees a sum of money to quit their job once a year, every year they work for Amazon. In their first year, an employee is offered $2,000 to quit, with that offer increasing by $1,000 ever year before maxing out at $5,000.

6. One-click owners
Amazon’s “One Click” button that allows consumers to purchase items with only a single click of the mouse is actually a patented and trademarked operation. Apple, who also offers “One Click” purchases to its customers, is doing so through a licensing agreement with Amazon. So, this means that even while customers are using Apple products, Amazon is getting paid.

7. Tough boss
Bezos is notorious for being extremely “direct” with his Amazon employees. The following is a sample of Bezos’ statements to employees over the years:
“Are you lazy or just incompetent?”
“I’m sorry, did I take my stupid pills today?”
(After an engineer’s presentation) “Why are you wasting my life?”

Did you know any fact mentioned? Or can you add the list with some more?
Share your thoughts,
Amzwatch team

04/01/2021

Restricted Product Listings

If your Amazon seller account is under suspension, the potential reason could be restricted product or category of product that you sell. In order to avoid such an unpleasant situation, we provide you with understanding of what are the Restricted Products and how you can sell them.

Amazon has two sets of rules: for restricted products and for restricted categories.

Restricted Categories

As for the gated categories, they require Amazon approval. This process may mean paying additional fees, submitting to performance checks, or any other action Amazon considers as necessary. Now, the list of restricted categories is significantly shorter that one of the restricted products. Here it is:
• Collectible Coins
• Personal Safety and Household products
• Entertainment Collectibles
• Fine Art
• Holiday Selling Requirements in Toys & Games
• Jewelry
• Join Amazon Handmade
• Join Amazon Subscription Boxes
• Made in Italy
• Music & DVD
• Automotive & Powersports
• Services
• Sports Collectibles
• Streaming Media Players
• Video, DVD, & Blu-ray
• Watches

Restricted Products

Amazon puts additional security measures in place when it comes to products seller can easily misrepresent. We can break down restricted products into 3 types:
- Collectibles that have specific condition requirements;
- High-quality expert items;
- Goods regulated by state or federal law.

Here is the list of items currently facing restrictions on Amazon:

• Alcohol
• Animals & Animal-Related Products
• Art – Fine Art
• Art – Home Decor
• Automotive and Powersports
• Composite Wood Products
• Cosmetics & Skin/Hair Care
• Currency, Coins, Cash Equivalents, and Gift Cards
• Dietary Supplements
• Drugs & drug paraphernalia
• Electronics
• Explosives, Weapons, and Related Items
• Export Controls
• Food & Beverage
• Gambling & Lottery
• Hazardous and Dangerous Items
• Human Parts & Burial Artifacts
• Jewelry & Precious Gems
• Laser products
• Lighting
• Lock Picking & Theft Devices
• Medical devices and accessories
• Offensive and Controversial Materials
• Pesticides and Pesticide Devices
• Plant and Seed Products
• Postage Meters & Stamps
• Recalled Products
• Recycling electronics
• Subscriptions and Periodicals
• Surveillance Equipment
• To***co & To***co-Related Products
• Warranties, Service Plans, Contracts, and Guarantees
• Other Restricted Products
• Refrigerants: Ozone-Depleting Substances and Substitutes

How to get a product/category ungated on Amazon?

Amazon made the approval process for accessing a restricted category pretty understandable. In order to see if a particular product is eligible, go through the following steps:

1. Login to your Seller Central Account.
2. Click the ‘Inventory’ button.
3. Select ‘Add a Product’.
4. Find the item you want to sell.
5. Click on ‘Show limitations’ to the left of the product info.
6. Finally, either you will be able to click on the ‘Request Approval’ tab to begin the application process, or you will receive a notification saying you are not approved to sell the product and that application isn’t being accepted.

Hope this information will be helpful for your Amazon business. Stay with us.

Amzwatch team

03/27/2021

How to obtain a CPC certificate?

If you want to sell products for kids on Amazon, you will be required to present a Children’s Product Certificate (CPC) based on test results from a CPSC-accepted laboratory, that confirms your products comply with applicable children’s safety rules. If you import products from other countries, please mark that it is required that your CPC paperwork must come from an established laboratory in the United States, otherwise your certificate would not be accepted. It is documented by the US Law, not just Amazon policy. The CPC and supporting test reports must be in English.

Elements required in a CPC:
1. Identification of the product covered by this certificate: describe the product(s) covered by this certification in enough detail to match the certificate to each product it covers and no others.
2. Citation to each CPSC children’s product safety rule to which this product is being certified: the certificate must identify separately each children’s product safety rule that is applicable to the children’s product.
3. Identification of the importer or domestic manufacturer certifying compliance of the product: provide the name, full mailing address, and telephone number of the importer or U.S. domestic manufacturer certifying the product.
4. Contact information for the individual maintaining records of test results: provide the name, full mailing address, e-mail address, and telephone number of the person maintaining test records in support of the certification.
5. Date and place where this product was manufactured: for the date(s) when the product was manufactured, provide at least the month and year. For the place of manufacture, provide at least the city (or administrative region), state (if applicable), and country where the product was manufactured or finally assembled. If the same manufacturer operates more than one location in the same city, provide the street address of the factory.
6. Provide the date(s) and place when the product was tested for compliance with the consumer product safety rule(s) cited above: provide the location of the testing and the date of the test or test report on which certification is being based.
7. Identify any third party, CPSC-accepted laboratory on whose testing the certificate depends: provide the name, full mailing address, and telephone number of the laboratory.

Amazon will never tell you the exact reason why your CPC is not accepted, so you have to figure it out by yourself. Here are two common reasons:
- the importer is not located in the US;
- CPC includes an outdated toy standard ASTM F963-11, which has to be updated to ASTM F963-16/17.

Hope you found this information useful.
Amzwatch team

03/26/2021

How to prevent A-to-Z Amazon Claims?

If you are an Amazon Seller and you get an A-to-Z claim from a customer, you shouldn’t take it lightly. Because when you get too many of these red flags, Amazon can suspend or terminate your account.

What is A-to-Z guarantee and what are the reasons for a buyer to file a Claim?
Amazon’s A-to-z Guarantee covers two things – the timely delivery of your item and the condition of the purchased items. So, if either are unsatisfactory, a customer can report the problem to Amazon.

Reasons for Claims:

- the seller failed to deliver the item by 3 calendar days past the maximum estimated delivery date or 30 days from the order date, depending on which date is sooner;
- the item received was damaged, defective, materially different, or the customer changed their mind and returned it in line with Amazon’s return policy but the customer has not been refunded or the refunded was in the wrong amount;
- the customer was not satisfied with the quality of the eligible services performed by the third-party seller;
- the customer wants to return an item internationally and the seller does not provide a return address within the US, provide a prepaid return label, or offer a full refund without requesting the item be returned;
- the customer has been charged extra (for example, by customs authorities for a shipment to US) in addition to the purchase and dispatch price they paid, and the seller did not cover those costs.

How to prevent A-to-Z Amazon Claims?

1. Go over images and product descriptions and verify that they match the products. Details and measurements should be accurate and precise.
2. If you have any inaccurate listings, report them to Amazon right away so they’re aware of it before any potential A-to-z claims. For any problem items, delist/blacklist those products.
3. Even if your product is fine when it leaves your hands, something might happen either during shipment, or in the storage center. If this is the case, assess if you want to remain with the shipping companies you’re currently using or if it’s time to find a new one.
4. Make sure your return policy reflects what you’re realistically capable of. (for example, timelines)
5. Speaking about dealing with buyers, message them back quickly. The A-to-Z claim process isn’t long, so time isn’t exactly on your side.

Following these tips will definitely minimize chances to get claims from buyers. Stay with us to get more tips for Amazon Sellers.
Amzwatch team.

03/24/2021

How to write an Appeal?
Is it better, in some cases, even if there are heavy messes, to plead guilty? Could it help more than just making up a story that will be believable for Amazon?
Everything depends on the reason for your account suspension. Of course, there are some inadmissible issues, which you’d better not plead guilty for. However, there are cases when you should admit the quilt indirectly, explaining that the violation was unconscious. So, the strategy of writing the appeal varies according to the particular case.
For what you can’t plead guilty by no means?
We have developed the strategy called “distraction”. The point is to shift attention from the main problem to the issue that is not as considerable as the main one. But remember that you should target the root of the issue for your suspension. Sometimes the true reason for suspension is different from what is written in the letter from Amazon, because your case may be investigated by more than one Amazon department. Therefore, the recipe for successful appeal is to understand the actual reason, and create an appeal on the basis of it. If the cause of your appeal is misunderstood, Amazon won’t consider your letter.
There were even several cases when we pleaded guilty for things that our clients didn’t do. And their seller accounts were reinstated. Why? We targeted the true reason for suspension that wasn’t listed in the Amazon letter. That is the sort of Amazon logic.
Amzwatch team

03/11/2021

We value our client's trust, we go through the process together from the beginning to the end, and we are as happy as you when you get Amazon account reinstated!

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