08/15/2026
We recently had a situation that I feel in unusual enough to share and educate others. We processed payroll for a client with ADP which is the platform we use for processing payroll and ADP charged a fee because the money was not in the account when the draft happened by ADP early morning of payday. ADP has a fee for NSF and the client was rude and unprofessional to my staff and then me when I followed up offering to split the fee or provide 90 days to pay the fee to help the out during a difficult situation. The client had some interesting expectations:
1) He asked why we did not see they did not have the money in the bank, that the $250 per month we charge we should be monitoring their bank account.
2) He then asked why it took us 10 days to notify him of the NSF fee (the bank notifies ADP then ADP notifies our firm).
3) He stated the money was put into the account to cover payroll a few hours after the attempt by ADP to withdraw the money and that the NSF fee should not apply.
4) He asked if we had called the bank to have them pay the fee because the money was there just a few hours after ADP processed the payment request.
The client also received an NSF fee from the bank for not having the money in the account. This client was rude and unprofessional and stated he never cursed at us so we should not have been bothered by his behavior.
This is a young pregnant couple with a young business and I understand business can be difficult, but the accountants will never be responsible for Non-Sufficient Funds for payroll. They terminated our services which is a difficult thing for me because of the passion I have for all our clients. The company owes Tax Express $2,150 for 2025 bookkeeping that we allowed payments, August 2026 bookkeeping and payroll as the work was complete and the NSF fee. I do not like conflict nor am I good at it and would like some feedback on what Tax Express about the balance owed. Thanks for your feeback.
