LaborFirst

LaborFirst LaborFirst has been the leader in healthcare navigation and advocacy, dedicated to supporting labor benefits plans and their members.

Our personalized service model drives cost efficiencies while improving member engagement, satisfaction, and outcomes. For 20 years, LaborFirst has been the leader in healthcare navigation and advocacy, dedicated to supporting labor benefits plans and their members. No organization serves the unique needs of Labor like LaborFirst. LaborFirst serves 450+ groups and over 375,000 Medical and Pharmacy

lives across all 50 states. Our clients are hundreds of labor unions, public sector entities, higher education, and commercial organizations. We partner with all major national health carriers, and brokers and consultants, to drive value and improve outcomes for plan sponsors and their members.

Yesterday, we hosted our annual Health & Wellness Fair for our employees, and it was such a fun afternoon! From chair ma...
05/28/2026

Yesterday, we hosted our annual Health & Wellness Fair for our employees, and it was such a fun afternoon! From chair massages and aromatherapy to salads and smoothies, it was a great opportunity for our team to take a break, recharge, and connect with one another.

We’re proud to support the health and well-being of our employees and create moments that encourage balance, connection, and a little fun during the workday. Thank you to everyone who helped make the event such a success!

Our Member Advocates are proactive in problem-solving. They provide real-time assistance and make outbound calls to prov...
05/27/2026

Our Member Advocates are proactive in problem-solving. They provide real-time assistance and make outbound calls to providers, pharmacies, and government agencies on the members’ behalf. After a case is resolved, Advocates always make a completion call to the member to close the loop and ensure satisfaction.

In 2025, our Advocates closed over 303,500 member cases. This performance highlights the value of dedicated Member Advocacy Services. We take care of retirees with expert support and reduce call volume to plan staff and insurance carriers.

🇺🇸 This weekend we honor our heroes and remember the brave men and women who made the ultimate sacrifice for our freedom...
05/22/2026

🇺🇸 This weekend we honor our heroes and remember the brave men and women who made the ultimate sacrifice for our freedom. You are forever in our hearts, and we are forever thankful for your service and sacrifice. 🇺🇸

One of the things we’re most proud of at LaborFirst is the way our Advocates care for the members they serve. Healthcare...
04/23/2026

One of the things we’re most proud of at LaborFirst is the way our Advocates care for the members they serve. Healthcare can be confusing and overwhelming. Our Advocates are there to guide members through their benefits, answer questions, resolve issues, and provide the kind of support that builds trust over time. It’s this human connection — paired with deep expertise — that makes healthcare navigation and advocacy so meaningful for the retirees and families we support every day.

A well-deserved weekend celebrating our amazing Service Team at LaborFirst. We spent time recognizing the impact they ma...
04/15/2026

A well-deserved weekend celebrating our amazing Service Team at LaborFirst. We spent time recognizing the impact they make every day—while also taking a step back to enjoy some great moments together in the office and in Atlantic City.

Hard work, great people, and a little fun along the way—exactly what it’s all about!

Last week at LaborFirst, we hosted our Annual Service Awards. This special tradition celebrates the heart of our company...
04/13/2026

Last week at LaborFirst, we hosted our Annual Service Awards. This special tradition celebrates the heart of our company: our Service Team, who serve members and clients nationwide as problem solvers, trusted guides, benefits experts, patient listeners, and compassionate advocates. From the highest NPS scores, to most time spent assisting members, we recognized individuals who go above and beyond every single day. To our entire Service Team, thank you for putting our members and clients first. We see it, and we’re grateful.

At LaborFirst, our Advocates stand beside members when they need support the most. One recent case involved a member who...
04/07/2026

At LaborFirst, our Advocates stand beside members when they need support the most. One recent case involved a member who had experienced a terrible accident and medical malpractice. While recovering, she received large medical bills after claims for her surgery and rehabilitation were denied. Our Advocate worked with her through multiple levels of appeal, continuing to fight the denials even as the process became more complex. Eventually, the case advanced to an Administrative Law Judge hearing through the Medicare appeals process. The member won her appeal. The relief she felt, and the gratitude she shared with the Advocate who stood by her throughout the process, is something our team will never forget.

LaborFirst Advocates, like Jennifer, are committed to guiding retirees through their health benefits, ensuring they expe...
03/26/2026

LaborFirst Advocates, like Jennifer, are committed to guiding retirees through their health benefits, ensuring they experience the joyful, worry-free retirement they've earned.

In 2025, our Service team handled 653,924 total calls. More than half (444,475) were our team proactively making outboun...
03/24/2026

In 2025, our Service team handled 653,924 total calls. More than half (444,475) were our team proactively making outbound calls on behalf of members and clients—contacting providers’ offices, insurance carriers, pharmacies, and government agencies—to resolve complex issues and coordinate care. We take ownership of any member issues or concerns, placing the workload of problem-solving onto our own shoulders to free up resources for our clients and give members the stress-free healthcare experience they deserve.

We’re honored by the incredible feedback from our clients—it’s what drives us to keep delivering top-tier service every ...
02/11/2026

We’re honored by the incredible feedback from our clients—it’s what drives us to keep delivering top-tier service every day. Knowing the meaningful impact we make on navigating the healthcare landscape, saving time, reducing costs, and improving member health and wellbeing inspires us to go above and beyond.

Address

1000 Midlantic Drive, Suite 100
Mount Laurel, NJ
08054

Opening Hours

Monday 9am - 6:30pm
Tuesday 9am - 6:30pm
Wednesday 9am - 6:30pm
Thursday 9am - 6:30pm
Friday 9am - 6:30pm
Saturday 9am - 6:30pm
Sunday 9am - 6:30pm

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