08/10/2026
You’re in a Car Crash. Will Your Insurance Actually Pay?
Americans were involved in more than 6 million traffic crashes last year, and insurers closed 45% of auto liability and medical claims without a payment, according to a Wall Street Journal analysis of thousands of regulatory filings. That was up from about 35% a decade ago. Claims involving damage to the insured vehicle were more likely to result in payment, with fewer than one in four closed without a payout. Liability and medical claims are generally more complex, more expensive and more likely to involve disputes. Insurers are also scrutinizing whether policyholders have disclosed all household drivers. In one case, a California driver's $5,000 claim was denied after a minor crash because his 15-year-old son, who was not in the vehicle and did not have a license, was not listed on the policy. The driver is now part of a class-action lawsuit, and the insurer denies wrongdoing. The analysis also found significant differences by state. Drivers in Hawaii and California were nearly twice as likely to have a resolved claim end without payment as drivers in Michigan. Among the 10 largest auto insurers, Farmers, Liberty Mutual and State Farm had the largest increases in no-payment rates for liability and medical claims over the past decade.
Jean Eaglesham and Jaclyn Jeffrey-Wilensky, Wall Street Journal
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