10/11/2026
👏 A HUGE ROUND OF APPLAUSE FOR VERIZON WIRELESS — THE COMPANY THAT CAN TAKE YOUR MONEY ON TIME BUT APPARENTLY CAN’T PROVIDE THE SERVICE IT PROMISED! 👏
Apparently, Verizon has discovered a revolutionary new business model: promise service, fail to deliver, inconvenience the customer, and expect everyone to be impressed by the privilege of being a customer.
As a small business owner, I depend on reliable internet access to run my business, communicate with clients, manage appointments, and actually do the work that pays my bills. You know, those little things that make a business a BUSINESS.
Verizon said I would have internet service when I needed it. I planned accordingly. Imagine that! A customer actually believing a company’s promises. Silly me.
But when it came time to deliver? Suddenly, the promises meant absolutely nothing.
And the most insulting part? The apparent assumption that a small business owner's time, commitments, and livelihood are somehow less important than those of a large corporation.
Let me explain something, Verizon: Small business owners do not have a corporate IT department, an army of employees, or unlimited time to sit around waiting for a multibillion-dollar company to figure out how to do what it said it would do. We are the IT department. We are customer service. We are operations. We are the ones who have to explain to our own customers why something isn't working.
Every hour wasted dealing with a provider that fails to deliver is an hour taken away from serving paying clients and running a business.
But by all means, Verizon, please continue telling us how much you value your customers. Perhaps you could put that message on a billboard. Or better yet, use the money to provide the service customers are paying for.
Here's a novel concept: Keep your promises. Respect your customers' time. Recognize that small businesses are not disposable.
I don't expect miracles. I expect a company to deliver what it promised when it promised to deliver it. Apparently, that's asking for premium-level fantasy service.
Verizon, thank you for the reminder that a company's advertising budget can be enormous while its respect for the small business owners who pay its bills can be remarkably small.
If reliability is optional, accountability is nonexistent, and a customer's time means nothing, what exactly are we paying for?
