08/28/2026
"We told them to submit paperwork and we never heard back."
We hear this as a defense. Courts don't accept it.
The ADA's interactive process is an ongoing obligation — not a one-time form. When an employee requests an accommodation, or when you have reason to believe one may be needed, the law requires a genuine, documented dialogue.
This applies to physical conditions, mental health accommodations, pregnancy under the PWFA, and religious beliefs.
The interactive process is more than a conversation. It's a legal obligation.