03/26/2020
As we enter the second week of mandatory "work from home" for non-essential businesses here in NY, we have received questions from clients, prospective clients, and other lawyers about how we manage to stay open for business despite working from home. As we revealed earlier, we invested heavily in technology long before it was en vogue.
For example, we scan every document that comes into our office; things like correspondence with insurance companies, medical records, and litigation paperwork. Literally every document in your file! They are all categorized and stored in your individual file within our document management system to make everything available to us on line. All contacts for your file, like doctors, insurance adjuster and defense lawyers, are also stored in your file, so they are available to us on line. We use a computer server that we can access on line from anywhere in the world, meaning that we can see and work on and add to your file while working from home, a coffee shop, or the other side of the globe. Give us an internet connection, and we can work from anywhere. We make sure our staff have all the tools they need at home to work efficiently - scanners, extra computer monitors, software, whatever is necessary. We even send our IT person to our staffs’ homes if necessary to make sure they are set up properly.
In these unprecedented times where face to face meetings are inadvisable, we continue to meet with clients virtually through the use of telephones, email, messenger, skype, or any other video communication tool that is easy for our clients and potential clients to use. If you have a new case, or questions about your existing case, reach out through whatever means you have and we will give you the answers you need.
This isn’t something we threw together at the last minute because of the coronavirus – it’s the way we have operated for decades, because we believe it allows us to work efficiently, no matter where we are, no matter the weather, and without regard for the latest global pandemic.