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With over 3,000 customers and 30 years’ experience, NICE helps all types of public safety and criminal justice agencies, from emergency communications and law enforcement, to prosecutors and courts, digitally transform how they manage digital evidence and data from beginning to end, to get to the truth faster. NICE’s Evidencentral platform features an ecosystem of integrated technologies that bring data together to give everyone a single view of the truth, enabling public safety and justice agencies to do what they do better – whether it’s responding to incidents, investigating and building cases, or prosecuting crimes. With comprehensive digital transformation solutions that can be deployed across entire counties and states, NICE also helps everyone work better together, so justice flows more smoothly, from incident to court.

Plans for a National Police Service promise a different model for policing in England and Wales. But what changes for an...
10/08/2026

Plans for a National Police Service promise a different model for policing in England and Wales. But what changes for an investigator still chasing information through separate systems, emails and requests?

In the second blog in his police reform series, NICE Public Safety’s Paul Lockyer draws on his frontline and national interoperability experience to explore what must change beneath the new structure for reform to make a difference.

Read the blog: https://tinyurl.com/x7w7jnhe

The call is over. Now you need to explain what happened. How quickly could your 911 center put the full story together?W...
10/06/2026

The call is over. Now you need to explain what happened. How quickly could your 911 center put the full story together?

When answers are scattered across call recordings, CAD and radio systems, even a straightforward review can take hours. Add AI-assisted decisions, and there’s more to understand and account for.

Missed our live webinar? Watch “Leading 911 with Clarity: 3 Questions Every PSAP Must Answer” on demand. Explore how connected incident reconstruction, AI-assisted QA and human oversight help you answer: What happened? Was it handled correctly? Can we prove every decision?

See how a clearer picture can help you support your telecommunicators, uncover coaching opportunities and stand behind your center’s decisions.

Watch now: https://tinyurl.com/m9r2edad

AI is moving quickly into 911. The people responsible for putting it to work need a voice in what comes next.Thank you t...
10/01/2026

AI is moving quickly into 911. The people responsible for putting it to work need a voice in what comes next.

Thank you to everyone who joined NiCE Public Safety's Jim Snyder at the Atlantic Chapter of APCO conference for “Seven Ways AI Is Transforming 911 Emergency Response.”

Your thoughtful questions and enthusiastic participation brought valuable perspective to the discussion of how AI can address everyday pressures in emergency communications.

From making call information searchable to expanding quality assurance and supporting staffing decisions, the focus was on helping the people behind the calls, while keeping human judgment and accountability at the center.

We especially appreciated those who stayed afterward to share what resonated.

Thank you for contributing to an open, practical conversation about what responsible AI adoption means for 911.

In 911, every second matters. The right use of AI can give emergency communications teams more of what they rarely have ...
09/30/2026

In 911, every second matters. The right use of AI can give emergency communications teams more of what they rarely have enough of: time.

Join Jeff Visger of NICE Public Safety at the 2026 California APCO State Training Conference for “Seven Ways AI Is Transforming 911 Emergency Response.”

Jeff will explore how AI can make every call searchable, accelerate incident reconstruction, focus quality assurance and coaching where they matter most, improve staffing decisions and help manage non-emergency demand, all while keeping human judgment and accountability at the center.

The session takes place Sunday, October 18, from 3:00 to 3:50 p.m. as part of the Emerging Tech track.

See what these advances could mean for your emergency communications center. Learn more: https://calapco.org/

#911

AI is moving quickly into 911 operations. The opportunity lies in applying it to the pressures centers face every day wh...
09/25/2026

AI is moving quickly into 911 operations. The opportunity lies in applying it to the pressures centers face every day while keeping people firmly in control.

Join NICE Public Safety’s Jim Snyder at the Atlantic Chapter of APCO Conference for “Seven Ways AI Is Transforming 911 Emergency Response.” Jim will explore how AI can turn call audio into searchable information, expand quality assurance beyond a small sample of interactions, improve workforce planning, support non-emergency call handling and preserve a clear, defensible record of AI and human decisions.

Discover where AI can make a meaningful difference today and what responsible adoption requires from 911 leaders.

Join us September 29 at 2 p.m. We hope to see you at Atlantic APCO! https://tinyurl.com/pzubffpu

The room was packed, and the excitement around how AI can support 911 centers was unmistakable.Thank you to everyone who...
09/24/2026

The room was packed, and the excitement around how AI can support 911 centers was unmistakable.

Thank you to everyone who joined NICE Public Safety’s Michael Porter at the TENA - Tennessee Emergency Number Assoc Conference for “Seven Ways AI Is Transforming 911 Emergency Response.”

Two topics generated the most excitement: AI-assisted quality assurance and AI agents for non-emergency calls. The discussion explored how AI can help centers evaluate interactions at scale, direct supervisors to calls that need human review and support more timely coaching, while keeping people firmly in control. Attendees were also eager to learn how AI agents can handle appropriate non-emergency calls, gather essential information and escalate safely when a telecommunicator is needed.

The turnout was incredible, and the questions and conversation made the session even more valuable. Thank you to TENA and everyone who joined us for such an enthusiastic discussion about using AI responsibly to support 911 professionals and strengthen emergency response.

09/24/2026

The winners have been announced. Now, discover the stories behind the honors.

The 2026 NiCE PSAPs’ Finest Awards celebrate exceptional professionals whose leadership, innovation, compassion and commitment are strengthening emergency communications and the communities they serve.

In this special video, Patrick Botz, Director of Engagement at NICE Public Safety, shares the accomplishments that distinguished this year’s honorees:

Director of the Year: David Klozik, Harris County Sheriff's Office

Line Supervisor of the Year: Jordan Mitchell, California Highway Patrol

Technician of the Year: Gerald London, Spokane Regional Emergency Communications

Trainer of the Year: Veronica Taylor Peoples, Florence County Emergency Management / ECC

Telecommunicator of the Year: Tramaine Vornes, Memphis Police Department est.1827 Emergency Communications

Innovator of the Year: Brittany Kammerer, North Port Police Department

Lifetime Achievement Award: Brandy Medeiros, Pleasanton Police Department

Above & Beyond Award: Jaclyn Higgins, University of California, Irvine PD

PSAP of the Year: City of Milwaukee Department of Emergency Communications, led by Director Tony Bueno

Watch the video to learn what makes these individuals and teams extraordinary, and join us in celebrating the people who answer when communities call and show us what excellence in emergency communications looks like.

Congratulations to all our 2026 NiCE PSAPs’ Finest honorees!



What if AI could help your 911 center review more calls, uncover more patterns and give telecommunicators more targeted ...
09/17/2026

What if AI could help your 911 center review more calls, uncover more patterns and give telecommunicators more targeted support, without replacing the human judgment that matters most?

Join NiCE Public Safety's Michael Porter at the TENA - Tennessee Emergency Number Assoc Conference for “Seven Ways AI Is Transforming 911 Emergency Response.”

This timely session will explore where AI can make a meaningful difference today and how 911 centers can put it to work responsibly.

Join us September 22 at 9:45 a.m. We hope to see you at TENA!

AI is already becoming part of the 911 incident lifecycle. The opportunity now is to use it in ways that help people act...
09/16/2026

AI is already becoming part of the 911 incident lifecycle. The opportunity now is to use it in ways that help people act faster, support callers more effectively and preserve trust.

Thank you to everyone who joined us at the 911 Technology Forum in Muskegon for “Seven Ways AI Is Transforming 911 Emergency Response.”

NiCE Public Safety’s Laura Chase, WSI Technologies’ Jason Bernard and Nick Vickery shared practical ways AI can help emergency communications centers turn growing volumes of data into useful, actionable intelligence.

Three capabilities especially struck a chord:

100% call transcription and summarization
Speaker-separated transcripts can make critical details easier to find, reduce time spent replaying audio and limit repeated exposure to traumatic content.

Emotion-aware call triage
AI agents can detect signs of caller distress, understand context and escalate or provide a warm transfer when human support is needed.

Responsible AI governance
Think of it as a flight recorder for public safety AI, preserving what the AI recommended, what information it used, what the telecommunicator saw and how the person responded. That creates an independent, defensible record of what happened.

Thank you to everyone who attended, asked questions and shared their perspectives. Your engagement made the conversation even more valuable.

Have a question or want to continue the discussion? Reach out to us here: https://tinyurl.com/yrvs8s6a

When CCTV evidence takes days to collect, investigations wait—and frontline officers lose time they cannot spare.North Y...
09/11/2026

When CCTV evidence takes days to collect, investigations wait—and frontline officers lose time they cannot spare.

North Yorkshire Police is changing that through a pioneering partnership with City of York Council and North Yorkshire Council. Using NiCE Evidencentral, CCTV footage can now be requested and shared securely through a digital workflow, replacing officer travel, DVDs, USB sticks and time-consuming manual handling.

The result? Evidence that once took days to obtain can be available in minutes—reducing demand on frontline officers, strengthening evidential integrity and helping investigators progress cases faster.

Read the new case study to discover how connected digital evidence sharing is transforming collaboration between police and local authority CCTV teams: https://tinyurl.com/3hb75sym

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