10/13/2026
From the Luft Tumlin Trademark (and Contracts!) Desk:
A client recently sent its usual services agreement to a new customer. The customer sent it back: "too one-sided, make it more balanced before we send it to our lawyers."
A form written to protect you will look one-sided to the other side. That’s its job. When a customer pushes back, a few things help: (1) Ask what they object to. A general complaint asks you to negotiate against yourself. (2) Know which terms you won’t give up, and why. (3) Give where it costs you little, like a mutual damages waiver or a claims deadline that applies to both sides. (4) Compare any rewrite to the original, provision by provision. Protections drop out quietly.
Read more on our blog here: https://luft-tumlin.com/from-the-luft-tumlin-trademark-and-contracts-desk-when-a-customer-says-your-contract-is-too-one-sided/