12/07/2024
When you’re paying several hundred to a few thousand dollars for furniture, it may seem like a good idea to pay a relatively small amount more for “peace of mind.”
That’s why many of the national furniture stores try to sell you something called a service contract. While there are technical differences between a service contract and an extended warranty, paying extra for a service contract is almost always a bad idea.
All anyone needs to do is to google the name of the furniture store and complaints, or do the same search on Facebook, for stories like this one.
https://www.facebook.com/groups/680899129452169/posts/1409285549946853/
You’ll find numerous dissatisfied customers who were told by the company the service contract would cover “everything,” from a dog’s chewing up a sofa, to accidental scratches, to any product defects.
While most reports about how service contracts are a ripoff cover home and auto warranties, this is because they make up most of the service contracts sold.
Regardless of whether a service contract is for your car, house, or a couch and table, these are all “Fraught With Peril for Consumers,” according to the New York Times.
https://www.nytimes.com/2021/06/24/business/extended-car-warranties.html
According to the NY Times’ story, “Many consumers are complaining of high pressure, misrepresentations, contracts not being fulfilled, refunds not provided and overall just poor customer service.”
This will be familiar to you if you regrettably bought a service contract from one of the national furniture companies, and then realized it would not cover what you were told.
Another story describes how even moving will give them a reason to deny your claim, if they needed any more reasons.
https://www.wcpo.com/money/consumer/dont-waste-your-money/furniture-warranty-catch-claims-may-be-denied-if-you-move-or-have-a-pet
If you bought a worthless service contract from a national furniture company, don’t hesitate to contact us with your story so we can review it.
A woman whose new couch is already wearing out was told she voided her warranty by moving homes after she bought the couch.