07/22/2026
RECEPTIONIST / FRONT DESK COORDINATOR
Golden Heart Law, LLC
About Golden Heart Law
Golden Heart Law, LLC is a Fairbanks, Alaska law firm serving clients with care, professionalism, and attention to detail. We are looking for a Receptionist / Front Desk Coordinator who will serve as the welcoming first point of contact for our clients and a dependable hub of daily office operations.
Position Summary
The Receptionist keeps the front office running smoothly from open to close: greeting clients, managing phones and the calendar, handling incoming mail and documents, supporting new client intake, and processing consult payments. This is a fast-paced, detail-driven role that touches nearly every part of the firm's daily workflow, so the right person will be organized, sharp, self-motivated, and comfortable being the calm, professional face of the firm.
What You'll Do
• Open and close the office each day, keeping the waiting room, conference room, and coffee station clean, stocked, and client-ready
• Check and respond to voicemail and email, logging messages accurately for attorneys and paralegals
• Monitor and reconcile the firm's calendar against Court View and confirm client appointments
• Answer phones by the third ring with a warm, professional greeting; verify caller identity in MyCase and route calls appropriately
• Gather intake information from prospective clients, run conflict checks, and handle sensitive conversations (including conflicts of interest) with discretion and professionalism
• Schedule consultations accurately according to attorney availability and firm scheduling rules
• Open new client files and matters in MyCase and the firm's server, following naming and filing conventions precisely
• Process consult payments (cash, check, and card) accurately, including proper receipt and trust accounting procedures
• Scan, sort, and route incoming documents, pleadings, and letters to the correct client files and staff members
• Support attorneys, paralegals, and the Business Manager as a reliable team member across daily operational needs
What We're Looking For
• Highly organized, with strong attention to detail and follow-through on multi-step processes
• A self-starter who takes ownership of tasks without needing constant direction
• Sharp and quick to learn new software, procedures, and firm-specific workflows
• A genuine team player who supports attorneys, paralegals, and staff and pitches in wherever needed
• Comfortable managing phones, calendars, and in-person greeting duties simultaneously in a busy office
• Trustworthy with confidential and sensitive client information
• Clear, professional, and friendly communicator, in person, by phone, and in writing
• Prior receptionist, front office, or customer service experience preferred; legal office experience a plus but not required
Why Golden Heart Law
You'll join a close-knit team that values reliability, initiative, and care for our clients. This role offers the chance to learn the inner workings of a busy law practice and grow into greater responsibility over time.
How to Apply
Please submit the following three items to [email protected]:
• A resume
• A cover letter explaining why you're a strong fit for this role
• A short video, no longer than 4 minutes, recorded in a single take with no retakes or edits (see instructions below)
Golden Heart Law, LLC is an equal opportunity employer.
Video Submission Instructions
Please record a single, unscripted take (no retakes or editing) that is 4 minutes or less and covers the following in order:
1. Quick Introduction (about 30-45 seconds): Who you are, your relevant background, and why you're interested in this role.
2. Phone Simulation (about 30-45 seconds): Answer an imaginary call as if you are at the front desk of Golden Heart Law and the phone just rang.
3. A People Story (about 60-90 seconds): Describe a real time you had to stay calm and professional with a frustrated, confused, or upset person, and how you handled it.
4. A Self-Starter Moment (about 60-90 seconds): Describe a time you noticed something that needed to be done and took care of it without being asked, or solved a problem on your own.
5. Closing (about 15-20 seconds): Why you'd be a good fit for this specific role.
We are looking for a genuine, unscripted sense of how you communicate and think on your feet, not a polished production.
Golden Heart Law, LLC is an Equal Opportunity Employer
