09/18/2026
We are hiring an Intake Specialist at Scheuerman Law, LLC. If you know anyone interested, please send them our way! Thanks!
INTAKE SPECIALIST — BILINGUAL ENGLISH/SPANISH
Scheuerman Law | Essex, MD | Remote or Office
Hourly Base + Call Incentives + Case Bonuses | 3+ Years Experience Preferred
This Role Matters More Than Most
Scheuerman Law is looking for a seasoned intake specialist to be the first voice prospective clients hear — guiding people through stressful, uncertain moments with empathy and confidence. Our callers may have just been arrested, injured in an accident, or are facing something that’s turned their life upside down. That call may come at 7pm on a Tuesday or Sunday morning. The right person for this role gets that. A missed call isn’t just a lost case — it’s a person who needed help and didn’t get it. You’ll bring the experience. We’ll provide the system. Together, that’s a powerful combination.
Practice Areas: DUI/DWI · Reckless Driving · Assault · Personal Injury · Estate Planning
What You’ll Earn: A three-layer compensation structure where your effort has a direct line to your paycheck:
• Hourly Base Pay — A solid, dependable foundation for every hour worked.
• Call Answering Incentives — Additional pay tied to volume and responsiveness, including evenings and weekends. Showing up when others don’t is rewarded.
• Closed Case Bonuses — Every signed engagement earns a bonus on top of your base and incentives. Top performers earn well above the base rate. Real upside for the right person.
What You’ll Do
• Answer inbound calls including evenings, weekends, and off-hours when people need help most
• Lead with empathy and guide callers toward the right decision for their situation
• Follow our proven intake process from first contact through signed engagement
• Follow up with warm leads who have not yet retained
• Serve clients in both English and Spanish with equal warmth and professionalism
• Coordinate with attorneys for smooth handoffs and track all activity in our CRM
What We’re Looking For
• Minimum 3 years in a call center, intake role, or high-volume inbound phone environment — firm requirement
• Genuine eagerness to be trained on our proven system — coachability is just as important as experience
• Comfort speaking with people in crisis — DUI arrests, accidents, assaults, and other legal matters
• Natural phone presence — warm, confident, and persuasive without being pushy
• Fluency in Spanish strongly preferred — bilingual candidates will be prioritized
• Flexible availability including evenings and weekends
• Reliable and self-directed, whether working from home or our Essex
One More Thing: We need someone who has been measured on phone performance, gotten better at it, and can speak to it. If that’s not your background, this role isn’t the right fit. And while experience gets you in the door, coachability keeps you here. We have a proven intake system — we need someone who will embrace it, not fight it. If you’re the type who says “show me the system and I’ll make it mine” — let’s talk.
To Apply: Send a brief introduction, a summary of your phone/intake experience, and your contact information to [email protected].
