09/30/2026
Chapel Hill Chick-fil-A customers were sent an email on September 29th. The email announced to the public that a new drive-thru process for mobile orders will take effect October 5, with the goal of improving traffic flow and reducing wait times.
Customers will enter the Mobile Order Lane and scan their QR code to check in before merging into the standard drive-thru lane. They will then follow posted signs and staff directions to pick up their orders at the window.
Customers are asked to be patient during the transition.
Customers are asked to allow time to adjust to the new process.