07/22/2026
Why am I calling the Social Security Administration’s (SSA) Field Office in Glenwood Springs Colorado and being outsourced to Marion Indiana? I waited on hold 1 hour to be told that the matter was out of the region so I could not be assisted. I pressed harder and asked If an email could be sent to the Colorado Field Office. I was told a message would be sent detailing that we had not been paid our attorney fees. I asked for the email address and was told it was not for the public. I said I was an attorney and have a list of the
General Inquiry email addresses for each Field Office in Georgia.
I got off the call without an email address. Our very capable Legal Assistant, Melanie, said she could figure out the email address.
The Law Office of Kathleen M Flynn, LLC received a fully favorable decision in January 2025 from the Denver, Colorado Office of Hearing Operations (OHO). In February 2025, Notice of Awards for SSI and DIB (also called SSDI) were issued explaining how much our client would be awarded monthly, the amount of the backpay, and the attorney fee.
A year and a half later, our disability law firm still has not been paid our SSI or DIB attorney fees. I next called a Representative Call Center line for the DIB (SSDI) portion of the attorney fee. I have waited up to 30 minutes for a live person. Today, someone picked up within 10 minutes and said he would be releasing our attorney fees. To add insult to injury, we are charged a user fee of $123 capped at 6 percent for the privilege of having the govt direct deposit our fee. This is after we act as a collection agent and can't bill for the time.
It may take years to prevail in a social security disability case since the Covid-19 pandemic. SSA’s Disability Adjudication Services (DAS) has record delays at the initial and reconsideration levels of in Georgia. It takes up to 2 years just to be assigned to an Adjudicator when a case could be decided in 6 months pre Covid-19 pandemic.
If you want a disability law office with staff who will answer the phones when you call and are in need of social security disability benefits or service connected veteran's benefits, please visit our website at www.kathleenflynnlaw.com/we-care or you can contact
our disability lawyers and staff at 404-479-4431 to learn how you can receive SSI, SSDI (DIB) and veteran's benefits. See less