08/11/2026
I recently remembered an old Dilbert comic and looked it back up. It was funny back when it was first published decades ago, but it seems even more relevant now with AI and other technological advances that enable lawyers to handle tasks more quickly and efficiently.
The comic is funny because it's true. Under hourly billing, that lawyer got punished for being good at his job. If he'd fumbled around for two hours to produce the same document, he'd have made a lot more money for a worse client experience.
That's backwards. If a lawyer can do excellent work quickly, that's not a discount — that's the payoff of experience. A plan done well in less time isn't worth less than one that took longer. If anything, it's worth more: same result, less of the client's time and money spent getting there.
That's a big part of why I moved Ellen Williamson Law to flat fees for most estate planning, probate, and guardianship work.
The shift to flat fees also did something I didn't fully anticipate: it made a case manager model practical. When you're not billing by the hour, having an experienced paralegal handle the parts of a matter they're best positioned to handle isn't "diluting" the client's time with the attorney — it's the client getting a better, higher-touch experience while enabling me to stay focused on the work that actually needs my judgment. Everyone's incentives point in the same direction: toward getting it right, efficiently, at every step. We don't have to be like Dilbert's sad-sack World's Fastest Worker!