06/13/2020
Years ago I worked as an associate at a large defense firm. I was handed a large volume of cases from the get-go. No problem. I started going through the files and found a few of them were close to settlement, so I reached out to the clients and my opposing counsels to see if those could be resolved and secure releases for my client. I thought I was doing right by the client and firm, until the managing partner got wind of my little project. He walks into my office and says, “you know, settling these cases is bad for business.”
As a young attorney, I thought I made a mistake. That comment from my boss made me believe resolving cases was detrimental to the firm and risked my job security.
Years later, after having handled thousands of cases, and building client relationships, I’ve learned and realized what my then-boss told me is simply not true. Resolving cases when it is practical to do so is not bad for business - it’s great for business. As lawyers, our clients come to us to resolve their issues, not for us to profit off of them. Sure, we need to make a living, but when you shift your focus from a “bill a file” mentality into a “solve this problem” mentality, you become a valuable resource for your client, and not a financial burden.