10/19/2026
Linda had her debit card number stolen. Twice.
After the second time, she was fed up with waiting for a replacement card and updating all the auto payments tied to it. So she changed things to have most bills paid directly from her checking account, but she went back to mailing a check for her health insurance premiums. That's the one bill she couldn't risk any hiccups on!
Then Linda had surgery.
While Linda recovered at home, her daughter, Sarah, stepped in to help. Thankfully, Linda had signed a durable power of attorney a few years earlier, naming Sarah to help manage the finances when needed.
Sarah headed to the bank on behalf of her mom. That's when she heard:
“I'm sorry. We can't accept this power of attorney.”
Now what?
That insurance payment is coming due. Linda is recovering from surgery. Sarah is trying to help, and the bank won't let her move forward.
What can Sarah do?
1. Ask the bank why it won't accept the document.
Is something missing? Does the bank need additional paperwork? Ask for a specific explanation rather than accepting a vague no.
2. Ask what the bank needs to move forward.
North Carolina law generally requires banks to accept a proper power of attorney unless there's a legally permitted reason to refuse it or the bank requests additional documentation within a specified timeframe.
3. Escalate if necessary.
If the branch can't resolve the issue, ask for the bank's legal department. Often, redirection to a more informed source is all that's needed to resolve the issue.
4. Don't forget the insurance payment!
Don't assume the dispute with the bank puts the due date on bills on hold.
Here's the takeaway:
A power of attorney can be an incredibly useful tool when a parent needs help. But having the paperwork and being able to use it when you need it aren't always the same thing.
Planning isn't just having the right documents. It's knowing what to do when something doesn't go as expected.
Would you know what to do if your bank refused to accept your parent's power of attorney?