04/18/2014
Legal nugget of the day: A recent Supreme Court decision upheld the right of an airlines (Northwest, in this instance) to cancel a person's frequent flyer membership (and thus eliminate all the perks already earned), even though the cancellation was not done in good faith. I'm amazed - and expect you will be too when you learn the details: The frequent flyer, Ginsberg, had earned platinum level benefits and complained a number of times about service (delayed bags, etc.). Northwest didn't contest his complaints, in fact they repeatedly credited his account, gave refunds, etc. But then Northwest unexpectedly informed him his frequent flyer account and earned benefits were cancelled effective immediately. Ginsberg sued, claiming Northwest had breached a covenant of good faith, i.e. that both parties had to operate in good faith toward the other. That policy arises under state law and varies a little state to state - so Northwest argued that federal regulations pre-empted the claim and Ginsberg was just out of luck. The Court of Appeals agreed with Ginsberg and ordered Northwest to reinstate his membership and miles, but the Supremes said no....Northwest doesn't have to operate in good faith under federal law. The Court went on to say Ginsberg was not without recourse - he could tell people and they in turn could avoid Northwest (now merged with Delta) and let the market place control. So if you have a complaint against an airlines, regardless of how justified your complaint is, speaking up means you risk losing the frequent flyer miles you've already earned.