08/12/2025
When Clients Prefer Google with Their Own Attorney
By
Thomas C. Watts III Esq. LLM. FCIArb*
In today’s information laden world, it’s not uncommon for clients to bring Google searches into the attorney-client relationship. Sometimes, it’s helpful. Clients arrive informed, engaged, and ready to ask thoughtful questions. But increasingly, lawyers encounter clients who use Google to second-guess advice, dispute strategy, or insist on legal conclusions that don’t apply to their situation.
This raises a familiar dilemma: What happens when internet research collides with legal judgment?
Google provides access to a staggering amount of legal content, but it can’t give context. Google doesn’t know the facts of their case. Google doesn’t understand the procedural posture, the personalities involved, or the practical realities of litigation. Google is not responsible for outcomes. Yet, for some clients, an article or forum post online may seem more convincing than their own attorney’s seasoned advice.
For legal pros, this presents both a challenge and an opportunity. Instead of dismissing a client’s research out of hand, the better approach is often to say: "Let’s take a look at what you found and talk about how it does, or doesn’t, apply here." This respects the client’s initiative while reasserting the lawyer’s role as interpreter and guide.
At its best, the attorney-client relationship is built on trust. Google may provide information, but it can’t provide wisdom.
When clients confuse the two, it falls to us to reaffirm the value of experience, judgment, and tailored legal advice.
*Thomas C. Watts is a Fellow of the Chartered Institute of Arbitrators (CIArb) in London, an arbitrator and mediator with the American Arbitration Association, and an MC3-certified mediator. He also serves as an adjunct professor of law, teaching Negotiation, Arbitration, and Mediation. Mr. Watts frequently lectures on topics related to the effective resolution of disputes and holds a Master of Laws (LL.M.) in Dispute Resolution from the renowned Straus Institute at Pepperdine University’s School of Law. With extensive expertise in the arbitration and mediation of commercial, real estate, and construction matters, he brings a wealth of knowledge, experience and subject matter expertise to his practice.