25/10/2019
SPECIAL MESSAGE BY CEO
I am saddened by the conduct of one of our salespersons at the recent incident leading to the suspension of his services for 12 months. As Singaporeβs largest real estate agency with over 8,400 salespersons, I take full responsibility in ensuring that all my salespersons are aligned with our core values as we take a serious view on professionalism, ethical conduct and do not condone such behaviour.
While this is an isolated case involving the action of an individual, as the leader of the organisation, I am truly concerned and would like to take this opportunity to re-emphasize on the importance of trust and integrity in our business and course of work. I am thankful to all home investors who have placed their trust and supported us over the years and the numerous positive testimonials on the good works carried out by our salespersons.
I have personally gathered our leaders and stakeholders to remind them of upholding our service standards and the management will not hesitate to take disciplinary action for any failure to do so. This will be FURTHER EMPHASIZED at all of our upcoming conventions. We feel that it is paramount also to reassure our home investors and clients that all efforts are put in place to ensure our sales team is aligned with our values.
Since 2013, PropNex champions in empowering our consumers by educating them for better informed decisions. We are taking on a further commitment in planning out seminars in the coming months to educate clients on topics about - Knowing Consumers' Rights, Commission Guidelines, Policies and even Identifying conflict of interests in situations that are important to know when investing in properties.
Allow me and the rest of our 8,400 salespersons assure that our mission is to help clients to find their dream homes. We shall do our utmost best in serving our clients and placing priority of their interests at all cost. It has been a PRIVILEGE SERVING THE COMMUNITY for almost 2 decades and we will STRIVE TO CONTINUE being the PEOPLEβS CHOICE.
Service You Trust,
Ismail Gafoor
CEO
PropNex Realty