18/12/2025
Holiday season update from Andes Immigration!
The holiday season is here, and we wanted to share a quick update so you can plan with confidence over the coming weeks.
Immigration New Zealand holiday operations
• INZ phone lines operate as usual (6:00 am to 10:00 pm, Monday to Friday), except on public holidays:
– 25 December 2025 (Christmas Day)
– 26 December 2025 (Boxing Day)
– 1 January 2026 (New Year’s Day)
– 2 January 2026 (Day after New Year’s Day)
• INZ processing offices will be closed on these dates, with reduced services between 25 December 2025 and 4 January 2026
• Normal processing resumes on 5 January 2026
• Urgent escalations are still available where applications meet INZ criteria
• RFIs and potentially prejudicial letters issued between 15 December 2025 and 5 January 2026 will allow:
– At least 10 working days to respond
– 15 working days for investor categories
– Extensions can be requested if required
The team at Andes Immigration holiday will be taking a well-deserved break from Monday 22 December 2025 until Friday 2 January 2026. While our team will be recharging, we will continue to monitor emails and manage urgent matters during this period.
Thank you for your continued trust and support throughout the year. We wish you a joyful holiday season and a fantastic start to 2026!