24/10/2024
Job Announcement: IT Support Specialist
Location: Phnom Penh, Cambodia
Job Type: Full-time
# About Us
BNG Legal is a leading Cambodian law firm providing comprehensive legal services to both foreign and local clients. Registered with the Bar Association of the Kingdom of Cambodia, we combine international standards with deep local expertise, ensuring innovative and cost-effective solutions for business, investment, and trade. Our superior knowledge of local protocols and procedures allows us to help clients succeed in the complex Cambodian business environment.
# Position Overview
We are seeking a motivated IT Support Specialist to join our team in Phnom Penh. The ideal candidate will be responsible for ensuring the smooth operation of IT systems, supporting staff with technical issues, and maintaining system efficiency. You will play a key role in keeping our law firm’s IT infrastructure running securely and efficiently, ensuring that our team has the technical support they need to continue delivering exceptional legal services to our clients.
# Key Responsibilities
- Helpdesk Support: Provide on-site and remote technical support for all staff, responding to requests for assistance with hardware, software, printers, and other IT equipment. Diagnose and resolve technical issues in a timely manner, ensuring minimal disruption to day-to-day operations.
- System Administration: Monitor and maintain the firm’s IT systems, including servers, networks, and databases. Ensure that all systems are running efficiently and securely by regularly performing system checks and maintenance tasks. Administer and manage user accounts, email systems, file permissions, and access rights.
- Hardware and Software Management: Set up, configure, and maintain desktops, laptops, mobile devices, printers, scanners, and other office equipment. Ensure that all devices are updated with the latest software, drivers, and security patches. Provide recommendations for new hardware and software upgrades as needed.
- Network Management: Maintain the stability and performance of the office network, including LAN, WAN, VPN, and Wi-Fi. Troubleshoot network connectivity issues, ensure secure remote access for employees, and collaborate with third-party service providers for internet and network support.
- Security and Data Protection: Ensure that all IT systems are secure by implementing appropriate security measures such as firewalls, antivirus software, and encryption. Conduct regular security assessments to identify vulnerabilities and recommend mitigation strategies. Manage user authentication, password policies, and data encryption.
- Backup and Disaster Recovery: Implement and monitor backup solutions to safeguard critical data. Perform regular data backups and test recovery processes to ensure business continuity in the event of hardware failure, cyberattacks, or other IT incidents. Provide timely data recovery and restore operations when necessary.
- Software Installation and Configuration: Install and configure software applications, including legal practice management software, document management systems, and other tools used by the firm. Ensure that all software is licensed, up to date, and functioning correctly for all users.
- IT Documentation: Create and maintain comprehensive documentation for all IT systems, including network diagrams, hardware configurations, software inventories, and troubleshooting procedures. Maintain detailed records of IT support requests, incidents, and resolutions for future reference.
- Vendor Management: Liaise with external vendors and service providers for the procurement, repair, and maintenance of IT equipment and services. Ensure that all contracts and service level agreements (SLAs) are met and that the firm’s IT infrastructure meets the necessary standards.
- Training and User Support: Provide training and guidance to staff on best practices for using IT systems securely and efficiently. Assist in onboarding new employees by setting up workstations, providing access to necessary software and systems, and conducting orientation sessions on IT policies.
- System Updates and Upgrades: Coordinate and execute system updates, patches, and upgrades for both hardware and software to ensure optimal performance and security. Plan and oversee the rollout of major system upgrades or migrations with minimal impact on business operations.
- IT Project Support: Assist in the planning and implementation of IT-related projects, such as system upgrades, office relocations, or new software rollouts. Provide technical expertise and project management support to ensure the success of these initiatives.
# Qualifications and Requirements
- Bachelor’s degree in IT, Computer Science, or a related field (or equivalent work experience)
- Minimum of 2 years of experience in IT support or system administration
- Proficiency with Windows Server, Microsoft Office 365, and network troubleshooting
- Strong knowledge of computer hardware, software, and networking principles
- Excellent problem-solving skills and attention to detail
- Ability to work independently and in a team environment
- Strong communication skills, both in Khmer and English
- Experience with legal software systems is a plus
# How to Apply
Interested candidates should send the CV to this contact info. Please include "IT Support Specialist" in the subject line of your email.
Tel: +855 12 763 616 / +855 23 217 510 / +855 23 210
Email: [email protected] / [email protected]
Website: www.bnglegal.com