29/09/2026
Kenya Power Put a Pole on Your Land, Cut Your Trees or Disconnected You Unfairly? You May Have a Remedy.
Many people assume that when they have a dispute with Kenya Power, there is little they can do beyond visiting the nearest KPLC office and making repeated complaints. That is not necessarily the case. Kenyan law provides mechanisms for dealing with disputes involving unexplained electricity bills, disputed meter readings, disconnections, delayed connections or reconnections, damage to property, cutting of trees, poor quality of supply, and poles or power lines placed across private property without proper authority. The important thing is knowing what to do and in what order.
1. Preserve the evidence: Take photographs and videos. Keep bills, receipts, payment confirmations, SMS messages, emails and complaint reference numbers.
2. Put your complaint in writing:Explain what happened, when it happened, why you dispute KPLC's actions and what you want done. Keep evidence that your complaint was delivered.
3. Get independent evidence where necessary:If the dispute concerns a boundary or electricity infrastructure on private land, a licensed surveyor may be necessary. If trees or other property have been damaged, document the damage and obtain an appropriate professional assessment.
4. Escalate an unresolved complaint:If KPLC does not satisfactorily resolve the matter, the Energy and Petroleum Regulatory Authority (EPRA) provides a statutory dispute-resolution mechanism.
5. Watch the timelines:Do not allow a complaint to remain unresolved indefinitely. Statutory timelines can affect the procedure available to you and your next legal step.
6. Know that EPRA is not necessarily the end of the road:Depending on the circumstances, disputes may proceed to the Energy and Petroleum Tribunal, which has jurisdiction over specified energy disputes and significant remedial powers.
7. Preserve your right to further recourse:Where the law permits, a party dissatisfied with the Tribunal's determination may pursue further remedies before the High Court.
Got questions or facing unresolved electricity disputes with KPLC? Reach out at +254 722 367647, +254 20 3315808, or [email protected]. Don't leave your rights powerless; let's safeguard your interests today.
