13/07/2026
🚨 Lost Money in a Bank Cyber Fraud? This Bombay High Court Judgment Is a Big Win for Customers!
⚖️ Case: Subodh C. Korde v. Union of India & Ors.
🏛️ Bombay High Court
📄 W.P. No. 11990 of 2023
📅 Judgment: 06.04.2026
👩⚖️ Bench: Justice Bharati Dangre & Justice Manjusha Ajay Deshpande
📌 What happened?
A customer lost ₹38.04 lakhs in a SIM Swap Cyber Fraud within just 41 minutes. Even after immediately informing the bank, cyber police and the RBI Ombudsman, the bank refused to refund the amount.
⚖️ What did the Court hold?
✅ RBI's Zero Liability Guidelines are binding on banks.
✅ A private bank can also be proceeded against in a writ petition where RBI's regulatory framework is involved.
✅ Mere OTP-based transactions do not prove customer negligence.
✅ The burden is on the bank to prove negligence before denying a refund.
🏛️ Final Direction
The High Court directed HDFC Bank to refund ₹38.04 lakhs within 8 weeks, failing which it must pay 8% interest per annum.
💡 Why is this judgment important?
This is a significant precedent for victims of cyber fraud. It strengthens the protection available to honest bank customers and reminds banks that they must follow RBI's customer protection framework instead of simply rejecting claims.
Know your rights. Prompt reporting can make all the difference.