17/11/2022
For undelivered and not refunded food orders worth Rs 362, the District Consumer Disputes Redressal Commission, Kollam (District Commission/Commission) recently ordered the online food delivery app Zomato and the restaurant owner to jointly pay compensation of Rs 8,362 to a law student.
The commission awarded Rs 5,000 as compensation for the customer’s mental agony and Rs 3,000 was ordered as the cost of proceedings.
The commission further ordered that Zomato and the restaurant owner shall comply with the directions within 45 days from the date of the order, failing which the student/complainant will be entitled to recover the amount with interest at the rate of 12% except for costs from opposite parties.
President EM Muhammed Ibrahim, members S Sandhya Rani and Stanly Harold found that the customer was entitled to a refund of Rs 362 with interest and compensation for mental agony.