24/04/2026
India’s Consumer Rights framework continues to evolve to protect citizens from unfair trade practices and ensure transparency. The Consumer Protection Act, 2019 remains the cornerstone of these rights, guaranteeing safety, choice, information, and redressal. In 2026, the government introduced new Electricity (Rights of Consumers) Amendment Rules, expanding consumer protections in the power sector. These rules aim to make services faster, billing more transparent, and grievance redressal more efficient.
Under the new amendments, electricity connections in metropolitan areas must be provided within three days, and billing anomalies must be resolved within 30 days. Consumers can now benefit from Time-of-Day tariffs, encouraging energy use during non-peak hours for lower rates. Rooftop solar systems up to 500 kW are permitted under net metering, promoting renewable adoption. Additionally, grievance forums have been streamlined into a two-tier structure for quicker resolution.
These reforms empower consumers by ensuring accountability and digital transparency. They also align with India’s broader push toward green energy and smart governance, making citizens active participants in sustainable development.
Together, these measures strengthen the voice of every Indian consumer—ensuring fairness, efficiency, and empowerment in daily transactions