Onion Insights

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Onion Insights Welcome to the Official FanPage of Onion Insights - helping you become Better Customers! Sign up now as a Mystery Shopper at www.onioninsights.info

Onion Insights is a Global Customer Experience Measurement company established in 2009, headquartered in Mumbai, India. We exist to consult on and create, measure and deliver exceptional Customer Experiences, thus transforming your Customers and your People both, to loyal Brand Advocates. We deliver a combination of Consulting Prowess and focussed Business Insights, with compelling Data Storytelling that comes from 20 years of Advertising, Marketing and Research, Mystery Shopping, and Customer Satisfaction Experience. Since 2009, Onion Insights has been powering Global Brands in the never-ending evolution of Customer Excellence - moving from Service through Experience to build true Excellence for your People and your Customers.

We celebrate the triumph of good over evil, the power of women and the courage to stand for what is right.If only these ...
11/10/2026

We celebrate the triumph of good over evil, the power of women and the courage to stand for what is right.
If only these values extended beyond the festivities and became part of our everyday lives.

Because the real celebration begins when what we worship becomes what we practise.

Wishing everyone a meaningful Navratri! ❤️

October is here, and with it, one of the most exciting seasons for Mystery Shopping. ❤️ Festive launches, busier stores,...
01/10/2026

October is here, and with it, one of the most exciting seasons for Mystery Shopping. ❤️

Festive launches, busier stores, new Customer journeys and plenty of opportunities to step out, experience brands differently and get paid for your observations. At Onion Insights #, the festive season also means a fresh line-up of fun Mystery Shops and exciting assignments across categories.

So if you enjoy exploring stores, cafés, restaurants, retail spaces and customer experiences with a sharper eye, this is a great time to stay connected with us.

Here’s to a festive season filled with great experiences, interesting assignments and plenty of Mystery Shopping opportunities. ❤️

WE’RE HIRING: BUSINESS EXECUTIVE - OPERATIONS📩 Send your CV to careers@onioninsights.comSome people love a clean inbox. ...
19/09/2026

WE’RE HIRING: BUSINESS EXECUTIVE - OPERATIONS
📩 Send your CV to [email protected]

Some people love a clean inbox. Some love a perfectly updated tracker.
And some get an unreasonable amount of satisfaction from seeing 100% FIELDWORK CLOSED. 😎
We’re looking for the third kind.😎😎😎

At Onion Insights, our Operations team is at the heart of every Program. As a Business Executive - Operations, you’ll work across the entire ex*****on cycle, from recruiting and training the right Mystery Shoppers to making sure every Mystery Shop and every Report reaches the finish line, accurately and on time. Your world will include:
→ Recruiting and screening Mystery Shoppers
→ Training and qualifying them
→ Scheduling fieldwork and following up relentlessly for timely completion
→ Keeping quality high and timelines tighter

We’re looking for someone who is detail-obsessed, logical, articulate, self-motivated and seriously good at follow-through.
Because Operations isn’t simply about making plans.
It’s about making sure the plan actually happens.

📍 Mumbai (Work from Office)
🎓 Graduate / Postgraduate
💼 2-4 years’ of relevant experience

If people + coordination + quality + deadlines + getting things DONE sounds like your kind of work, we’d like to hear from you.
📩 Send your CV to [email protected]
Recruit. Train. Schedule. Close. Repeat. Welcome to Operations at Onion Insights!

Be someone’s Vighnaharta.Sometimes, removing one obstacle from someone else’s path can mean more than we realise.This Ga...
14/09/2026

Be someone’s Vighnaharta.

Sometimes, removing one obstacle from someone else’s path can mean more than we realise.

This Ganesh Chaturthi, our Founder, Bhairavi Sagar shares a personal reflection on what Vighnaharta has come to mean to her.

Read the full story on LinkedIn - link in bio.

Ganpati Bappa Morya. ❤️

17 today  ❤️ On 11 September 2009, Onion Insights began with a simple belief... that if businesses looked closely enough...
11/09/2026

17 today ❤️
On 11 September 2009, Onion Insights began with a simple belief... that if businesses looked closely enough, their Customers would tell them everything they needed to know.

17 years later, we’re still looking closer.
At experiences. At conversations. At moments that delight. At moments that disappoint. And at the little things that often make the biggest difference.

We’ve grown. We’ve stumbled. We’ve learnt. We’ve evolved.
And through it all, we’ve had the privilege of working with some incredible Clients, Partners, Mystery Customers and Team Members who have been part of this journey.

Today, Onion Insights turns 17.
We are proud of how far we’ve come and even more excited about where we’re going next.

And over the days ahead, we’ll be celebrating 17 years the way we know best... by sharing some of what those 17 years have taught us. 
So keep a close watch on what comes next.

Because after 17 years of looking closer, one thing is clear: there’s always more to discover.
17 years. Still curious. Still looking closer. And we’re only getting started.

Happy Raksha Bandhan. Please celebrate responsibly. Terms & Conditions apply.Somewhere along the way, Indian festivals s...
28/08/2026

Happy Raksha Bandhan. Please celebrate responsibly. Terms & Conditions apply.

Somewhere along the way, Indian festivals stopped being festivals and became full-blown national discussion forums. This Raksha Bandhan, we have successfully debated:
Whether a blouse is festive enough.
Whether a dog can qualify as family.
Whether an advertisement sufficiently respects civilisation.
Whether a brand should apologise.
Whether the apology was necessary.
And, naturally, whether everyone commenting on all of the above is sufficiently Indian.

Poor Rakhi. It probably just wanted to be tied around somebody’s wrist. But then, this is how we celebrate festivals in India now.

First comes the festival.
Then comes the campaign. Then comes social media. Then comes outrage.
Then comes counter-outrage. Then comes the celebrity opinion. Then comes the politician’s opinion. Then comes the brand statement.

And somewhere between Instagram, X, WhatsApp forwards and prime-time television, someone actually remembers to celebrate.

Meanwhile, Maharashtra added its own delightful plot twist: Mumbai’s government offices get a local holiday for Raksha Bandhan this Friday, with Rakhi effectively replacing Gopal Kala/Dahi Handi in this year’s holiday calendar.
Apparently even festivals now have to compete for market share.

India doesn’t merely celebrate festivals. We analyse them, advertise them, politicise them, monetise them, scrutinise them, take offence over them, defend them, and occasionally, in between all this, enjoy them.
Wouldn’t have it any other way!

Happy Raksha Bandhan folks! ❤️

P.S. Before anyone asks - yes, our office is closed today too. We believe in participating in the Indian festival economy, not merely commenting on it. 😎

The Tukaram Mundhe effect. 😂One unexpected visit and suddenly everyone remembers:✔ The SOP✔ The checklist✔ The process✔ ...
25/08/2026

The Tukaram Mundhe effect. 😂

One unexpected visit and suddenly everyone remembers:

✔ The SOP
✔ The checklist
✔ The process
✔ The meaning of “Quality Control” 😇

At Onion Insights we’re hiring people who remember all of this BEFORE someone walks in. 😏

HIRING: OPERATIONS + QUALITY CONTROL

If you believe in:
💜 Ethics high.
📊 Data sacred.
🏆 Standards higher.

…we should probably talk.

📩 [email protected]
Applications and conversations treated in complete confidence.

17 years in Mystery Shopping & CX Measurement. Still checking. Still questioning. Still allergic to “chalta hai.” 😉

And THAT is how Friday should end. 🍻🤘Beers.The pub around the block.Some seriously loud rock.And the people you spend Mo...
21/08/2026

And THAT is how Friday should end. 🍻🤘

Beers.
The pub around the block.
Some seriously loud rock.
And the people you spend Monday to Friday surviving with.

Work hard. Friday harder. 😎

How to brief frontline staff without turning it into a script.We’ve walked into hundreds of stores as Mystery Shoppers, ...
17/08/2026

How to brief frontline staff without turning it into a script.

We’ve walked into hundreds of stores as Mystery Shoppers, and the ones where service actually holds up almost never had staff reciting a tight script.

Scripts train people to recite. Principles train people to think. And the moment a real Customer says something unscripted (which is most of the time), that difference is the whole ballgame.

Three things the best-performing Stores do instead:
1) They explain the why behind every rule, not just the rule
2) They train for judgment, not just compliance
3) They trust staff to apply a principle their own way, and it shows in the consistency of the score

Which of these is your brand missing? Tell us in the comments.

RetailTraining HospitalityIndia

80 years young and still serving main-character energy. 🇮🇳✨Here’s to the freedom to dream bigger, speak louder, build bo...
15/08/2026

80 years young and still serving main-character energy. 🇮🇳✨

Here’s to the freedom to dream bigger, speak louder, build bolder, question more, and create a country we’re even prouder to call ours.

Different voices. Different stories. One very iconic India. 🧡🤍💚

Happy Independence Day from all of us at Onion Insights! 🇮🇳

Address

1101, 11th Floor, D Square Building, Dadabhai Road, Opposite CNM School, Vile Parle/West
Mumbai
400056

Opening Hours

Monday 9am - 7pm
Tuesday 9am - 7pm
Wednesday 9am - 7pm
Thursday 9am - 7pm
Friday 9am - 7pm

Telephone

+918976371001

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