What are the opening hours?

Monday 9am - 7pm Tuesday 9am - 7pm Wednesday 9am - 7pm Thursday 9am - 7pm Friday 9am - 7pm

Onion Insights, 1101, 11th Floor, D Square Building, Dadabhai Road, Opposite CNM School, Vile Parle/West, Mumbai (2026)

Onion Insights is a Global Customer Experience Measurement company established in 2009, headquartered in Mumbai, India. We exist to consult on and create, measure and deliver exceptional Customer Experiences, thus transforming your Customers and your People both, to loyal Brand Advocates. We deliver a combination of Consulting Prowess and focussed Business Insights, with compelling Data Storytelli

ng that comes from 20 years of Advertising, Marketing and Research, Mystery Shopping, and Customer Satisfaction Experience. Since 2009, Onion Insights has been powering Global Brands in the never-ending evolution of Customer Excellence - moving from Service through Experience to build true Excellence for your People and your Customers.

17/08/2026

How to brief frontline staff without turning it into a script.

We’ve walked into hundreds of stores as Mystery Shoppers, and the ones where service actually holds up almost never had staff reciting a tight script.

Scripts train people to recite. Principles train people to think. And the moment a real Customer says something unscripted (which is most of the time), that difference is the whole ballgame.

Three things the best-performing Stores do instead:
1) They explain the why behind every rule, not just the rule
2) They train for judgment, not just compliance
3) They trust staff to apply a principle their own way, and it shows in the consistency of the score

Which of these is your brand missing? Tell us in the comments.

RetailTraining HospitalityIndia

15/08/2026

80 years young and still serving main-character energy. 🇮🇳✨

Here’s to the freedom to dream bigger, speak louder, build bolder, question more, and create a country we’re even prouder to call ours.

Different voices. Different stories. One very iconic India. 🧡🤍💚

Happy Independence Day from all of us at Onion Insights! 🇮🇳

23/07/2026

Team Onion Insights is in solidarity with the students and young people out on the streets across India protesting for a fairer, more honest education system. This movement started because a generation refused to stay silent about corruption that was costing them their futures.

To our own teams showing up locally in solidarity: we see you, and we are proud to stand with you.

We have always believed education is the lever that moves everything else. When it’s corrupted, opportunity is corrupted. When it’s protected, futures are protected. That’s why this cause matters to us - not as a headline, but as a conviction we act on.

Change doesn’t start in parliament. It starts in classrooms, on campuses, and in the streets when enough people say “no more.”

21/05/2026

From Mumbai to Alicante. 🇮🇳🇪🇸

Our founder representing at the 2026 Conference in Spain - one of the largest global gatherings in the and industry, with 200+ delegates and 90+ companies from across the world.

Three days of conversations, collaboration, ideas, and reminders that customer experience may look different across cultures, but great businesses everywhere are still built on the same thing: how people feel.

Good to see the industry evolving beyond just audits and scorecards, into sharper conversations around insight, empathy, technology, and real operational impact.

The world gets smaller when the community comes together.

26/01/2026

The Ashoka Chakra is not just a symbol. It is a reminder in motion. Twenty-four spokes. No beginning. No end.

A wheel that refuses stagnation.
It stands for dharma in action - progress guided by purpose, power anchored in principle.
At its core, the Chakra tells us one simple, uncomfortable truth: A nation does not stand still. It either moves forward with integrity… or it quietly erodes.

Today, as India marks its 77th Republic Day, that wheel feels more relevant than ever.
In a world addicted to shortcuts, the Chakra asks for direction.
In a time of noise, it demands clarity.
In an age of speed, it insists on values.
The Republic is not just a date on a calendar.
It is a daily contract - between what we believe in and how we show up.
As individuals.
As institutions.
As a nation still becoming.

May we keep the wheel turning.
Not just faster. But truer.
Happy 77th Republic Day 🇮🇳
Let progress always be guided by purpose.

CustomerExperience MysteryShopping

01/01/2026

Happy New Year 2026! ❤️

We are starting the year the same way we’ve learned to build things over time - with clarity over chaos, intent over urgency, and substance over noise.
This year isn’t about doing more for the sake of it.
It’s about doing what matters... better.
Asking sharper questions.
Listening more carefully.
Building systems that hold, not just scale.

Our 2026 calendar is a collection of such reminders - not rules, not advice, not manifestos, just observations shaped by years of work, partnerships, missteps, learning, and staying the course.

Here’s to a year of steady progress, honest conversations, and meaningful outcomes.

Warm wishes from all of us at

Address

1101, 11th Floor, D Square Building, Dadabhai Road, Opposite CNM School, Vile Parle/West
Mumbai
400056

Opening Hours

Monday	9am - 7pm
Tuesday	9am - 7pm
Wednesday	9am - 7pm
Thursday	9am - 7pm
Friday	9am - 7pm

Telephone

+918976371001

Website

http://www.onioninsights.com/

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