Jones & Co Lettings

Jones & Co Lettings www.jones-and-co.co.uk - residential letting & managing agents covering the Norwich area We specialise in sourcing and managing multi-let properties.

www.jones-and-co.co.uk

Jones & Co are residential letting and managing agents covering Norwich. Whether you are a landlord seeking responsible, quality tenants for your property or a tenant searching for a home, we are here to help. We are experienced, professional, and friendly. We have extensive local knowledge that ensures we provide a service which is second to none. A forward-looking busines

s based on traditional values, we always strive to be at the forefront of the property letting market and invest much time and effort in ensuring that we are fully up to date with ever-changing tenancy law and government legislation. Together with our attention to detail and conscientious attitude we have the experience, resources and skills to deliver the kind of services that landlords and tenants require. Details of some of the properties we are currently instructed to let can be found on our website at www.jones-and-co.co.uk/property-list/, together with essential information for both landlords and tenants, and a description of our services. If you require any further information or advice please do not hesitate to contact us. We look forward to hearing from you. Tel: 01603 327576
www.jones-and-co.co.uk

Property improvement does not always mean a new kitchen or a major refurbishment.Sometimes it means replacing one weak c...
31/08/2026

Property improvement does not always mean a new kitchen or a major refurbishment.

Sometimes it means replacing one weak chair.

Refreshing one tired bedroom.

Removing furniture that is no longer needed.

Improving the welcome information.

Changing an unreliable contractor.

Adding one question to an inspection checklist.

At Jones&Co, continual improvement applies to the properties we manage as well as the systems inside our business.

We have been trusted to look after a landlord’s asset.

Part of that responsibility is noticing where the property or the management experience could become slightly better each year.

Large refurbishments have their place.

But the strongest portfolios are often improved through dozens of sensible decisions made consistently over time.

Before the next academic year, choose one improvement in each area:

• Property
• Process
• Communication
• Tenant experience

A student property should be slightly better at the start of every academic year.

What is the one improvement you plan to make before your next tenancy?

One of the more recent additions to our student inspection checklist was checking every chair for wobbly legs.It sounds ...
28/08/2026

One of the more recent additions to our student inspection checklist was checking every chair for wobbly legs.

It sounds very specific.

That is because good systems often become specific.

A chair can appear perfectly acceptable during a visual inspection. The problem may only become obvious when somebody sits on it.

Once we recognised that weakness, we had two choices.

We could ask everybody to remember it next time.

Or we could improve the checklist.

We chose the checklist.

We take the same approach to the equipment our inspectors carry. Our kit has gradually grown to include light bulbs, carbon monoxide detectors, screwdrivers, meter cupboard keys, tape measures and a key engraver.

Every item has probably been added because, at some point, we needed it and did not have it with us.

A problem becomes particularly expensive when a business pays to learn the same lesson twice.

Every missed item, repeated question and unnecessary return visit gives us information about the system.

The important thing is to capture the lesson.

What did your last student tenancy teach you—and where have you recorded it?

A tenant reports a repair.A contractor is booked.A part needs to be ordered.From the landlord or agent’s perspective, th...
26/08/2026

A tenant reports a repair.
A contractor is booked.
A part needs to be ordered.

From the landlord or agent’s perspective, the issue is being dealt with.

From the tenant’s perspective, nothing appears to be happening.

That is how small problems begin to feel much bigger.

A repair does not always need to be completed immediately to feel well managed.

But the tenant should understand:

• That the report has been received
• Who is dealing with it
• What happens next
• Whether approval is required
• When they will hear again

Even an update saying there is no further update can be helpful.

“The contractor is booked for tomorrow. We have no additional information today, but we will contact you after the visit.”

The technical position has not changed.

The tenant’s understanding of it has.

A repair with no communication can feel ignored.

The same repair, with clear updates, can feel controlled and professionally managed.

Every maintenance update should answer three questions:
What has happened?
Who owns the next action?
When will the tenant hear again?

💬Communication is not something that sits around the edges of property management. It is part of the product.👉Before our...
24/08/2026

💬Communication is not something that sits around the edges of property management.

It is part of the product.

👉Before our student tenants move in, we send a series of communications explaining things such as:

• When and where to collect keys
• Why an appointment is needed
• Who to contact
• How to report maintenance
• Utility arrangements
• Internet arrangements
• Bin collections
• Emergency procedures

Some of this information is repeated.

That is deliberate.

Incoming tenants may be moving away from home for the first time, joining a new household and trying to understand several unfamiliar processes at once.

Sending information once does not necessarily mean it has been understood.

One of the questions we receive most frequently concerns internet access.

That may sound like a small operational detail, but to a student who needs to study or work, it can be one of the first things they want resolved.

Good communication does not only answer questions.

It prevents uncertainty from becoming a problem.

Review your own welcome information from the tenant’s perspective.

Is it clear, timely and easy to use?

What question do your new tenants ask most frequently?

A working light bulb will not persuade somebody to rent a property.But several small signs of inattention may persuade t...
21/08/2026

A working light bulb will not persuade somebody to rent a property.

But several small signs of inattention may persuade them not to.

During our student check-ins, we look at details such as:

• Are all the bulbs working?
• Are the bins empty and in the correct place?
• Are the extractor fans working?
• Is the sealant clean?
• Are the cupboards empty?
• Is the noticeboard complete?
• Can every key be identified?

We now engrave keys wherever appropriate.

In a large student house, there may be keys for bedrooms, external doors, windows, meter cupboards and outbuildings. A handwritten label can easily fall off or become unreadable.

Engraving the key is a small change, but it removes uncertainty for the tenant and our team.

That principle runs through the whole property.

Small details communicate whether somebody has prepared the home carefully.

They also establish the standard from the beginning.

People often treat properties according to the standard they believe has already been set.

What five low-cost improvements would make your property feel more organised and cared for?

✅Students compare value, not only rent👉They are comparing value.👉Price is easy to see.👉Value is more complicated.It incl...
19/08/2026

✅Students compare value, not only rent

👉They are comparing value.

👉Price is easy to see.

👉Value is more complicated.

It includes the location, room sizes, decoration, furniture, cleanliness, photographs, communication and even how easy it is to arrange a viewing.

Two properties can have the same rent and represent completely different value.

I think this is where some landlords become complacent.

A house may have let easily three years ago. But if competing properties have continued improving while yours has remained unchanged, the market will eventually notice.

In my experience, two of the biggest influences on perceived value are decoration and furniture.

The furniture does not need to be luxurious.

But it should be clean, robust, appropriate and preferably look as though it was chosen deliberately rather than collected gradually from several different properties.

The lesson is not that students have suddenly become unreasonable.

The market has simply become more competitive.

A student property is no longer competing only with the house next door.

It is competing with every housing experience the tenant has already seen.

Does your property look cared for—or does it merely function?

A property can be compliant, cleaned and technically ready—and still not feel ready to the person moving in.That is why ...
17/08/2026

A property can be compliant, cleaned and technically ready—and still not feel ready to the person moving in.

That is why we inspect our student properties again after the cleaning and maintenance work has been completed.

The purpose is not simply to confirm that somebody attended.

It is to check the result.

Was the clean thorough enough?
Was the furniture repaired?
Are the appliances working?

Were the maintenance items identified during checkout actually completed?

We try to walk through the property as though we are arriving with our own belongings.

That change of perspective often reveals things a conventional inspection misses.

There are also occasions when a repair cannot be completed before move-in. In those situations, we tell the incoming tenants what we already know, what has been arranged and what will happen next.

That avoids them discovering the problem and wondering whether anybody has noticed.

Landlords often inspect a property by asking whether it is technically ready.

A tenant experiences it by asking whether somebody has paid attention.

Before your next tenancy begins, walk through the property as the incoming tenant rather than the owner.

You may see something different.

September problems usually begin in August.In reality, our student changeover planning begins much earlier than that.At ...
14/08/2026

September problems usually begin in August.

In reality, our student changeover planning begins much earlier than that.

At Jones&Co, we start thinking about the next tenancy around 12 months in advance.

We need to know when the property will become available, when it should be marketed and how much cleaning, maintenance and inspection capacity we will need.

Cleaners need confirmed dates.

Our team needs enough time to complete the checkouts and check-ins properly.

Contractors need space in their diaries to deal with the problems that only become visible once the previous tenants have moved out.

The calmest move-in days are rarely created by somebody working heroically during the final week.

They are usually created by an organised system that began months earlier.

Before the next student changeover, I would review every property under four headings:

• Safe
• Clean
• Complete
• Ready to communicate

The final week should be used for confirmation, not discovery.

What job most often gets left until the final week in your properties?

🏡 JUST REFURBISHED | ROOMS AVAILABLE NOW | GOLDEN TRIANGLE ✨Looking for a stylish house share in one of Norwich's best l...
24/07/2026

🏡 JUST REFURBISHED | ROOMS AVAILABLE NOW | GOLDEN TRIANGLE ✨

Looking for a stylish house share in one of Norwich's best locations?

📍 2 Winter Road, Norwich

✅ 4 Double & 2 Single Rooms
🛏️ Fully Furnished
🍽️ Modern Kitchen with 2 Ovens & 2 Hobs
🛋️ Spacious Lounge
🚿 2 Shower Rooms + Additional WC
🌿 Private Garden
🧹 Regular Communal Cleaner
🎓 Perfect for Students & Professionals

Move into a beautifully refurbished home just minutes from the city centre, UEA, NUA and the N&N Hospital.

📩 You can WhatsApp us on 07817307269 to arrange a viewing today or a virtual tour!

01/07/2026

✨ Take a Look Inside This Stunning Professional En-Suite Room! 🏡

Searching for a comfortable, modern place to call home? This beautifully presented en-suite room offers everything a working professional needs.

🛏️ Spacious, fully furnished bedroom
🚿 Private en-suite bathroom
🍽️ Modern shared kitchen and communal areas
📍 Excellent location with easy access to local amenities and transport
🔑 Move-in ready

Enjoy the perfect combination of privacy, comfort, and convenience in a well-maintained professional house share.

📩 Get in touch with the Jones & Co Lettings team today to arrange a viewing before it's gone!

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Address

6 Nelson Street
Norwich
NR34BQ

Opening Hours

Monday 9am - 9am
Tuesday 9am - 9am
Wednesday 9am - 9am
Thursday 9am - 9am
Friday 9am - 9am
Saturday 9am - 5pm
Sunday 9am - 12pm

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