TenancyGuru, London , Uk, London (2026)

26/01/2023

Always keep receipts🧾

It's important to keep all financial records relating to your rental activities. If you are audited, you must show proof for any deductions you claim.

You can scan and store records electronically, keeping cancelled checks, credit card receipts, a record of rent payments, utility bills, bank statements, year-end loan summaries, and insurance receipts. If you own more than one rental property keep separate records for each.

Property management companies should keep audit reports by certified public accountants and legal documents indefinitely.

23/01/2023

Wear and tear - what is it?

Your landlord or letting agent can't take money from your deposit for 'reasonable wear and tear'. This means things that gradually get worse or need replacing over time, for example paintwork, or a piece of furniture 🛋️

Your landlord also can't take money from your deposit, for example, to:

- replace a worn carpet with a new one if it's worn out gradually over time

- fix any damage caused by a repair they didn't do when they should have, for example a leak you told them about that got worse and damaged the floor

- decorate a whole room if there are a few scuff marks on a wall that have appeared while you've lived in the property

If you have problems with security deposit you can contact us via email [email protected] 🚀

23/01/2023

Wear and tear - what is it?

Your landlord or letting agent can't take money from your deposit for 'reasonable wear and tear'. This means things that gradually get worse or need replacing over time, for example paintwork, or a piece of furniture 🛋️

Your landlord also can't take money from your deposit, for example, to:

- replace a worn carpet with a new one if it's worn out gradually over time

- fix any damage caused by a repair they didn't do when they should have, for example a leak you told them about that got worse and damaged the floor

- decorate a whole room if there are a few scuff marks on a wall that have appeared while you've lived in the property

If you have problems with security deposit you can contact us via email [email protected]. 🚀

20/01/2023

Something broke - who should fix it? 💡Should it be deducted from my deposit?

First of all, it depends on your tenancy contract - read it carefully.

Usually, Landlord is responsible for fixing “essential” items. Otherwise tenant is responsible and can be charged on the move-out.

If you disagree with the charges you can contact TenancyGuru🏡

18/01/2023

Save these contact numbers in case of an emergency 🚨

🔊 999 - emergency services phone number in the UK

You should only call 999 in a genuine medical emergency. When you call, you’ll be asked whether you require fire, police, or ambulance services. When you give your answer, you’ll be transferred to a call handler, who will ask you specific questions about the nature of the emergency and the patient’s condition.

🔊 111 - dial this to get information on finding the right local service to help you with your medical issue. Operators ask a series of questions and offer a range of support, which can include:

- Connecting you to a nurse, emergency dentist, GP, or pharmacist
- Arranging a face-to-face appointment
- Advising you on how to get the correct medicine
- Offering self-care advice

16/01/2023

Have questions about deposits or our services? 🧐

Our managers are available on WhatsApp (+44 7450 469793)

Just drop us a message and we will help you out!

You can also contact us via email 📧: [email protected]

13/01/2023

Tenancy Protection Schemes ✅

- Deposit Protection Service
- MyDeposits - including deposits that were held by Capita
- Tenancy Deposit Scheme

👆 The only requirement is that the deposit is registered with a government-approved TDP (Tenancy Protection Scheme). Use them to protect your deposit.

If you are unsure whether your deposit has been protected - you can reach out TenancyGuru. We well be happy to help you!

11/01/2023

When can the landlord / agent deduct my deposit?

If you paid a deposit at the start of your tenancy, you have the right to get it back at the end. Your landlord or letting agent can only take money off if there’s a good reason - for example if you’ve damaged the property.

You'll need to contact your landlord at the end of your tenancy and ask them for your deposit. If your home is managed by a letting agency, you'll need to contact them instead.

And if you have any problems with the return of the deposit, you can contact TenancyGuru for help.

Our Email ✉️ [email protected]

09/01/2023

How do I dispute?👇

In order to open the dispute, you need to do 3 simple steps.

1) Fill in a quick form on our website 📲

2) Let us review your case 📑

3) Sit back and relax 😌

We will negotiate with your landlord or agent, file a claim, launch and manage a formal dispute through to a successful resolution.

Your personal manager will keep you posted about the progress of your claim and will be in contact with you throughout.

27/12/2022

Contact us - easy, fast and smooth 📲

1. Contact to us by 📧 email and tell us about your problem with the security deposit.

2. We will review your case, collect additional documents to support а successful dispute strategy and negotiate with your Landlord / Agent on your behalf to ensure a smooth moving-out experience and return of your deposit.

3. Once we receive the adjudication results and receive the money you are entitled to, we will transfer it to your bank account 💸

4. Congratulations! You have your money back 🤩

24/12/2022

I am a student - what do I do?

Regardless of your age or occupation, if you are a renting, you are entitled to the same rights as any other tenant. So remember that you can always stand your ground and in case of disagreement with the proposed deductions from your security deposit - you can file a dispute.

TenancyGuru is here to help you win your money back. Text us or send us an email to get started on your case!

23/12/2022

Landlord is refusing to give back your deposit?
TenancyGuru can help you win it back 🚀

TenancyGuru

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