DDU

DDU By dental professionals, for dental professionals. We're the Dental Defence Union (DDU): a mutual, not-for-profit organisation owned by our members.

We provide professional indemnity, and guide, support and defend our members throughout their careers. The DDU is the specialist dental division of the MDU. The MDU is a not-for-profit organisation wholly dedicated to our members. We offer our members expert guidance, personal support and robust defence. The MDU is led and staffed by doctors and dentists who have real-life experience of the pressures and challenges you face every day.

20/05/2026

Received a complaint from a patient? Dental care professional adviser Miranda has some advice.

Complaints can be very daunting, but we're here to support.

Find out how we can help: https://www.theddu.com/get-ddu-support

Join us for a free webinar on the dento-legal difficulties that can arise when caring for people with periodontal diseas...
06/05/2026

Join us for a free webinar on the dento-legal difficulties that can arise when caring for people with periodontal disease.

We'll cover:
- Understanding the importance of communicating effectively with patients.
- Appreciating the importance of obtaining consent when managing patients with periodontal disease.
- Understanding the need for a detailed history.

Find out more: https://event.eu.on24.com/wcc/r/8000186724/B256D86096B955902F94DA737876660E?utm_source=facebook&utm_medium=social&utm_campaign=perimay26

01/05/2026

Miranda's proudest dentistry moments this Dental Hygienists and Therapists' Day 🌟

What's yours?

Our latest member survey highlights the growing pressure facing dental professionals and the impact on their wellbeing: ...
22/04/2026

Our latest member survey highlights the growing pressure facing dental professionals and the impact on their wellbeing:

▪️ Nearly half of dental professionals are considering cutting their hours.

▪️ Almost 1 in 3 have thought about leaving the profession.

▪️ Over 80% report increased stress.

▪️ A third say this raises the risk of mistakes.

Dental professionals told us that staff shortages, rising patient expectations and fear of complaints are creating an increasingly unsustainable working environment - not only taking a toll on our members' health, but also raising concerns about providing safe, effective patient care.

To ensure a sustainable future for dentistry, supporting and retaining the workforce must be a priority.

15/04/2026

Unfortunately, complaints are commonplace, but receiving your first one can still be daunting.

Senior dento-legal advisor Bryan Harvey gives his tips:

- Don't react defensively. Complaints should be dealt with calmly, constructively and in line with your practice complaints procedure

- Remember, this is an opportunity to improve your service. We can all learn from patient feedback, be it positive or negative.

- Keep a written record of all complaints, and file correspondence and documentation away from clinical records.

- Contact us as soon as you're aware of a complaint for guidance on how to manage the situation for the best outcome

It can be challenging to remain calm and in control in a busy clinical environment with the weight of patient expectatio...
31/03/2026

It can be challenging to remain calm and in control in a busy clinical environment with the weight of patient expectation.

It's not surprising that mental wellbeing within the profession has declined in recent years as the dental service struggles to respond to patient need.

You might not be able to directly control pressures like workload and challenging patients, but it's important not to ignore their impact or the signs of burnout in yourself or your colleagues.

In our latest DDU journal, we cover the signs of burnout, what you can do to help colleagues and sources of support.

Read here: https://ddujournal.theddu.com/issue-archive/2026-issue-1/looking-out-for-colleagues

Address

ONE CANADA Square
London
E145GS

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm

Telephone

+448000850614

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