Rise Again E-Com Solutions

07/05/2023

05/05/2023

𝑪𝑨𝑺𝑬 𝑺𝑻𝑼𝑫𝒀: 𝐅𝐔𝐍𝐃𝐒 𝐑𝐄𝐋𝐄𝐀𝐒𝐄 𝐟𝐨𝐫 𝐚𝐜𝐜𝐨𝐮𝐧𝐭 𝐝𝐞𝐚𝐜𝐭𝐢𝐯𝐚𝐭𝐞𝐝 𝐝𝐮𝐞 𝐭𝐨 𝐒𝐞𝐜𝐭𝐢𝐨𝐧 𝟑 𝐂𝐨𝐝𝐞 𝐨𝐟 𝐂𝐨𝐧𝐝𝐮𝐜𝐭 𝐚𝐧𝐝 𝐃𝐫𝐨𝐩 𝐬𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐩𝐨𝐥𝐢𝐜𝐲 𝐕𝐢𝐨𝐥𝐚𝐭𝐢𝐨𝐧

A client approached us in March 2023 for account reactivation that was deactivated due to Seller Code of Conduct and drop shipping Policy Violation. Client had submitted appeals multiple times but was unable to open the account.

𝑹𝑶𝑶𝑻 𝑪𝑨𝑼𝑺𝑬
Client was doing Drop shipping in Amazon UK Market and got his account deactivated due to the . We submitted several appeals but was unable to reactivate the account. As 90 days were already passed so, alternatively we suggested our client to reimburse the amount stuck in the account (more than £80,000). After the agreement with the client, we submitted the strong Plan of action for the release.

𝑯𝒐𝒘 𝒘𝒆 𝐜𝐨𝐧𝐬𝐨𝐥𝐞𝐝 𝐀𝐦𝐚𝐳𝐨𝐧 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐅𝐮𝐧𝐝𝐬 𝐃𝐢𝐬𝐛𝐮𝐫𝐬𝐞𝐦𝐞𝐧𝐭?
We drafted a strong appeal, discussed the original issue with Amazon, and requested to release our funds.
Then After some Days Amazon Demanded several documents including
-- Business registration documents.
-- Government issued identity documents of the individual who registered the account.
-- The names, email addresses, physical addresses, and/ or phone numbers of any third parties or virtual assistants involved in operating or managing the account
-- Government issued identity documents of any third parties or virtual assistants involving in operating or managing the account.
-- Business agreements, whether formal or informal, with third parties or virtual assistants.
-- Evidence of payments made to any third parties involved in this activity. [Credit card or bank statement]
-- A description of how you learned about the third parties and how you conducted business.
-- Invoices or Order confirmation [Proof of purchase must contain Supplier information, buyer information and payment method]

As we had all the necessary documents we submitted them all to the Amazon team. After 10 days amazon accepted our strong plan of action with the documents and replied

"Hello
Thank you for your appeal. We have completed the review of your account, and all your funds will be disbursed on the next settlement date.
We appreciate your patience with this process.
Merchant Credit Team"

𝑶𝒖𝒓 𝑭𝒊𝒏𝒅𝒊𝒏𝒈
If an account is suspended due to the seller code of conduct and Drop shipping policy violation, first try to console Amazon to please allow us to work with model. If Amazon keeps on rejecting the appeals just console for the release by writing a strong plan of action

Do you have any ̈ck in your account?
Just Ping us for the proper guidance and for your account. We will be there for you.

,

15/02/2023

has rudely informed EU-based distributors on this morning that the game is up!

Why have they done this?

Amazon sees Vendors as its strategic channel, where they can curate relationships, selection, and profitability with specific brands.

Distributors get in the way of this. Amazon wants to go direct.

From the brand's perspective, it's an opportunity for closer engagement with the channel and improved representation.

But how many are ready to dedicate the resources required to achieve that, with such short notice?

From Amazon's perspective, a direct relationship means potentially better margins by cutting out the middleman.

If you are a distributor affected by this news, you need to consider your options quickly.

The obvious (and only?) choice is to switch to 3P (Seller Central), but the increasing cost pressures and competition on that channel may make many lines unviable.

What's clear from this news is that Vendor Central isn't going anywhere.

Amazon is doubling down on the purpose behind this channel to have direct relationships with key brands in its key verticals.

Have you been affected by this news, and what are your thoughts on the new policy?

15/02/2023

𝐂𝐚𝐬𝐞 𝐒𝐭𝐮𝐝𝐲: 𝐒𝐞𝐜𝐭𝐢𝐨𝐧 𝟑 𝐔𝐧𝐤𝐧𝐨𝐰𝐧 𝐚𝐜𝐜𝐨𝐮𝐧𝐭 𝐋𝐢𝐧𝐤𝐞𝐝 𝐈𝐬𝐬𝐮𝐞

A client approached us in February 2023 for account reactivation that was deactivated under the agreement in the US market. The client does not know about the account linked to his Actual account, which was totally unknown to him and his team.

𝑹𝑶𝑶𝑻 𝑪𝑨𝑼𝑺𝑬
Our team has asked the client repeatedly about any details of the owner or the account, but all in vain, as the client doesn't know anything about the other account. We asked him if he had logged in to his Main account in his office or anywhere else besides his current device or internet connection. Then he said it happened, and he logged in to his account using the PUBLIC WIFI at an AIRPORT while traveling to Dubai. In this way, we got a starting point for our research.

𝑯𝒐𝒘 𝒘𝒆 𝒄𝒐𝒏𝒔𝒐𝒍𝒆𝒅 𝑨𝒎𝒂𝒛𝒐𝒏 𝑨𝒃𝒐𝒖𝒕 𝒐𝒖𝒓 𝒑𝒍𝒂𝒏 𝒐𝒇 𝑨𝒄𝒕𝒊𝒐𝒏
The account was suspended precisely after 7 days. In this way, we identified the ROOT CAUSE. We started preparing a Detailed plan of action to console Amazon as the wifi was public, and maybe some have already accessed their primary seller central there, so we are unaware of an account with the name mentioned. We accepted our mistake and provided the necessary documentation to prove our words.

𝐎𝐮𝐫 𝐅𝐢𝐧𝐝𝐢𝐧𝐠𝐬/𝐇𝐨𝐰 𝐭𝐨 𝐚𝐯𝐨𝐢𝐝 𝐋𝐢𝐧𝐤𝐞𝐝 𝐚𝐜𝐜𝐨𝐮𝐧𝐭 𝐬𝐮𝐬𝐩𝐞𝐧𝐬𝐢𝐨𝐧
1. Avoid using the common warehouse address on your account
2. Avoid operating your seller account in public places or on the public internet
3. Always use one dedicated system or mobile phone to access your seller account.
4. Keep your Address and phone details separate and never share them with anyone
5. Do not submit any action plan before thoroughly assessing and identifying the root cause; it could lead your account toward a severe issue.

11/02/2023

𝐂𝐚𝐬𝐞 𝐒𝐭𝐮𝐝𝐲: 𝐒𝐞𝐜𝐭𝐢𝐨𝐧 𝟑 𝐈𝐧𝐚𝐮𝐭𝐡𝐞𝐧𝐭𝐢𝐜 𝐢𝐭𝐞𝐦𝐬 (𝑴𝒂𝒚 𝒃𝒆 𝑰𝒏𝒂𝒖𝒕𝒉𝒆𝒏𝒕𝒊𝒄)

A client approached us in February 2023 for account reactivation that was deactivated under the Amazon Business solution agreement in the Amazon Uk market. The client had appealed multiple times and submitted Altered / Edited Invoices (A BIG MISTAKE). Due to this, Amazon demanded the supplier's supplier supply chain invoices.

𝑹𝑶𝑶𝑻 𝑪𝑨𝑼𝑺𝑬
The client submitted the Edited invoices as a response to the suspension. In this way, doubts about selling products in the eyes of Amazon became apparent, and the case became complex.

After that, Amazon demanded the invoices to check the authenticity of the products and then the supplier's supply chain invoices to verify the supplier; the client bought 10 to 20 units of several renowned brands and submitted those invocies to Amazon. In this way, it becomes a challenge to console Amazon about the authenticity of the products.

Amazon asks to reactivate your selling account; please send us the following information
To reactivate your selling account, please send us the following information:
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The number of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and complete documentation, including authorization letters, to prove a good supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, business license, or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.

𝑯𝒐𝒘 𝒘𝒆 𝒄𝒐𝒏𝒔𝒐𝒍𝒆𝒅 𝑨𝒎𝒂𝒛𝒐𝒏 𝑨𝒃𝒐𝒖𝒕 𝒐𝒖𝒓 𝒑𝒍𝒂𝒏 𝒐𝒇 𝑨𝒄𝒕𝒊𝒐𝒏 𝒂𝒏𝒅 𝑭𝒖𝒕𝒖𝒓𝒆 𝑺𝒖𝒑𝒑𝒍𝒆𝒊𝒓
We drafted a strong appeal, told Amaozon that we have no other invoices other than these submitted, and allowed us to present the future supplier after accepting the POA. Then we purchased the inventory directly from the brand. Amazon verified the authenticity of these products directly through the Brand and then activated the client's account.

After 3 days, amazon accepted our strong plan of action and asked
"We reviewed the information you provided and reactivated your account."

𝑶𝒖𝒓 𝑭𝒊𝒏𝒅𝒊𝒏𝒈
First, please don't submit the edited invoices, as it will make the case more complex.
The May Be Inauthentic Products Policy applies to products that may be inauthentic or have a higher risk of being inauthentic. This includes products that are sold by a seller with a history of selling counterfeit products, products that are being sold at a significantly lower price than other similar products, and products that are being sold in significant quantities by a seller who is new to Amazon or has a limited selling history.
Suppose a seller has a product under the May Be Inauthentic Products Policy. In that case, Amazon may require the seller to provide additional information or documentation to verify the product's authenticity. If the seller cannot provide this information or Amazon determines that the product is inauthentic, the company may take disciplinary action against the seller, including deactivating their account.
To avoid the risk of disciplinary action and account deactivation, it is essential for sellers to carefully review and follow both the Inauthentic Products Policy and the May Be Inauthentic Products Policy.

And Unfortunately, If Your Account Is Deactivated, Feel Free To Contact Us.

Let's Grow Your Business.
Your Privacy is Our Priority.

11/02/2023

𝑪𝑨𝑺𝑬 𝑺𝑻𝑼𝑫𝒀: 𝐅𝐔𝐍𝐃𝐒 𝐑𝐄𝐋𝐄𝐀𝐒𝐄 𝐟𝐨𝐫 𝐚𝐜𝐜𝐨𝐮𝐧𝐭 𝐝𝐞𝐚𝐜𝐭𝐢𝐯𝐚𝐭𝐞𝐝 𝐝𝐮𝐞 𝐭𝐨 𝐒𝐞𝐜𝐭𝐢𝐨𝐧 𝟑 𝐂𝐨𝐝𝐞 𝐨𝐟 𝐂𝐨𝐧𝐝𝐮𝐜𝐭 𝐚𝐧𝐝 𝐃𝐫𝐨𝐩 𝐬𝐡𝐢𝐩𝐩𝐢𝐧𝐠 𝐩𝐨𝐥𝐢𝐜𝐲 𝐕𝐢𝐨𝐥𝐚𝐭𝐢𝐨𝐧

A client approached us in February 2023 for account reactivation that was deactivated due to Seller Code of Conduct and drop shipping Policy Violation. Client had submitted appeals multiple times but was unable to open the account.

𝑹𝑶𝑶𝑻 𝑪𝑨𝑼𝑺𝑬

Client was doing Drop shipping in Amazon USA Market and got his account deactivated due to the . We submitted several appeals but was unable to reactivate the account. As 90 days were already passed so, alternatively we suggested our client to reimburse the amount stuck in the account (more than $50,000). he agreed and we submitted the strong Plan of action.

𝑯𝒐𝒘 𝒘𝒆 𝐜𝐨𝐧𝐬𝐨𝐥𝐞𝐝 𝐀𝐦𝐚𝐳𝐨𝐧 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐅𝐮𝐧𝐝𝐬 𝐃𝐢𝐬𝐛𝐮𝐫𝐬𝐞𝐦𝐞𝐧𝐭?

We drafted a strong appeal, discussed the original issue with Amazon, and requested to release our funds.

After 10 days amazon accepted our strong plan of action and said

"Hello
Thank you for your appeal. We have completed the review of your account, and all your funds will be disbursed on the next settlement date.
We appreciate your patience with this process.
Merchant Credit Team"

𝑶𝒖𝒓 𝑭𝒊𝒏𝒅𝒊𝒏𝒈
If an account is suspended due to the seller code of conduct and Drop shipping policy violation, first try to console Amazon to please allow us to work with model. If Amazon keeps on rejecting the appeals just console for the release by writing a strong plan of action

Do you have any ̈ck in your account?
Just Ping us for the proper guidance and for your account. We will be there for you.


,