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The Tenant Support Helpline

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The Tenant Support Helpline

We help Tenants with their housing disrepair issues. We work closely with Councils and Housing Assoc

30/07/2025

Thousands of homes with unsafe cladding are set to be fixed faster under new legislation and £1 billion+ in government investment.

The government recently announced strict deadlines for landlords to complete cladding remediation:

• Buildings over 18m: by the end of 2029
• Buildings 11–18m: by the end of 2031

Those who fail to comply without a valid reason could face unlimited fines or prison. If landlords refuse to act, the government or local authorities will have the power to step in and carry out the work.

The new Remediation Bill is part of the next phase of the Remediation Acceleration Plan, aiming to prevent future tragedies like Grenfell and restore public trust in housing safety.

Social landlords now have equal access to funding, and new protections are being introduced for leaseholders burdened by interim safety costs.

Deputy PM Angela Rayner:
“Act now or face the consequences. Everyone deserves to feel safe at home.”

28/07/2025

The Regulator of Social Housing has taken enforcement action against Easy Housing Association (EHA), after the provider persistently failed to fix serious governance and financial failings.

EHA, which operates supported housing through short-term leases in Birmingham, has been under scrutiny since March 2023. Despite being found in breach of key standards, the regulator says the organisation has shown little progress or willingness to improve.

Now, EHA has been ordered to:

▪️Appoint an independent manager

▪️Commission a full external review

▪️Work under a newly strengthened board, with three statutory appointments from leading housing organisations

The regulator warned that EHA’s internal controls and business planning are not fit for purpose, putting both its tenants and housing standards at risk.

“When landlords can’t or won’t fix issues, we step in,” said RSH Deputy Chief Executive Jonathan Walters. “Tenants deserve safe homes, and accountable landlords.”

25/07/2025

At Tenant Support Helpline, we ensure that your home is repaired quickly, and you’re compensated fairly for any inconvenience caused. Get started with a free consultation: https://tenantsupporthelpline.co.uk/

23/07/2025

Haringey has been dubbed the “mouldiest borough in England” in a protest led by the London Renters Union, after topping national rankings for damp and mould complaints in council housing.

Outside the council's Wood Green offices, campaigners handed out a mock “Moulden Globe” award, calling attention to the serious health risks posed by mould and disrepair in local homes. Protesters say tenants are tired of being ignored, and the council must be held accountable.

“This isn’t just a few bad flats,” said organiser Julia Dagg. “People everywhere in the borough are living in unsafe, unhealthy homes, and too ashamed to speak out.”

Haringey Council says it’s investing nearly £600 million in repairs and has launched a Housing Improvement Plan. But residents say they need more than promises, they need action.

How many more homes have to become unliveable before change happens?

21/07/2025

Tenant Support Helpline specialises in resolving housing disrepair and ensuring you live in a safe, well-maintained home. Let us take care of everything for you.
Book your free consultation today: https://tenantsupporthelpline.co.uk/

19/07/2025

Black mould isn’t just ugly, it can worsen asthma, trigger allergic reactions, and harm people with weakened immune systems.

Toxicologist Ian Musgrave explains:

🔸 There’s no solid evidence that black mould causes serious illness through toxins in everyday homes

🔸 But mould does impact breathing, especially in children and people with mould allergies

🔸 Rarer cases can cause severe reactions, especially if your immune system is compromised

What if your landlord’s ignoring it?

If your landlord won’t take action, it’s time to contact us at the Tenant Support Helpline.

You have the right to live in a safe, healthy home, and we’re here to help you fight for it.

17/07/2025

A city report reveals that most of London and Middlesex Community Housing’s units are in poor condition, with residents waiting months, or even years, for basic repairs. The proposed £64M, 10-year plan aims to bring homes up to “good” condition, but city officials say local funding won’t be enough. Tenants report unsafe stairs, broken fixtures, and infestations, while councillors call for urgent investment from higher levels of government.

15/07/2025

Hackney Council has spent over £4.6 million in the past year on legal fees and compensation for housing disrepair claims.

Of 508 cases, 237 tenants received payouts, while the council also paid £3.6m in legal fees to third parties. Housing chief Cllr Guy Nicholson blamed ageing buildings and underfunding.

The figures follow a damning ombudsman report that labelled Hackney an “outlier” for serious repair failures, with a £17m shortfall in its housing budget.

13/07/2025

Two million children in England are living in cramped, unaffordable, or unsuitable homes, according to research by the National Housing Federation. Overcrowding is the most common issue, harming children’s health, education, and mental wellbeing. Campaigners blame government underinvestment in social housing, with many families unable to afford safe, stable homes. Nearly 300,000 children live in homes unfit for their needs, and over 120,000 are in temporary accommodation.

11/07/2025

Southampton City Council says it’s making progress on long-overdue housing repairs after a watchdog found half its 18,000 homes failed to meet basic standards. At a new housing scrutiny meeting, officials highlighted faster repair times, more first-time fixes, and new windows being installed in 25 homes a week. But with 8,000 people still waiting for housing and many homes previously left uninspected for decades, the council admits it still faces a major challenge.

09/07/2025

The UK government has unveiled further details on Awaab’s Law, mandating that social landlords respond to emergency repairs, like mould and damp, within 24 hours, with investigation timelines of 10 working days and safety fixes within five days.

The new regulations, along with electrical safety checks every five years, are set to launch in October 2025, with subsequent phases covering more hazards in 2026 and 2027.

Housing Secretary Angela Rayner confirmed the government will take a “test and learn” approach, adjusting guidance as needed based on ongoing evaluation and sector feedback.

Phase 1 focuses on critical emergencies and mould; future phases will expand protections to include fire, structural, and hygiene hazards. Tenants will have legal recourse, including court claims, if landlords fail to meet the tight deadlines.

This phased and adaptive strategy aims to prevent tragedies like that of Awaab Ishak by ensuring safe social homes, but the real test will be in its enforcement and flexibility on the ground.

07/07/2025

Croydon Council is still dealing with major damp and mould problems in over 800 homes, even after being taken out of special measures by the housing regulator. While the council has made improvements since the Regina Road scandal in 2021 and invested millions in repairs, new figures show that complaints about damp are rising. Campaigners and doctors warn the health risks are serious, and say faster action is still urgently needed to protect tenants.

Address

Trinity House, Blackwall
Halifax
HX12QR

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+441422702009

Website

https://www.tenantsupporthelpline.co.uk/

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