24/09/2026
“Susan's knowledge, experience and understanding made a real difference to us, not just financially but in terms of our confidence and quality of life.”
Feedback like this means a great deal to me.
This client originally contacted me because he was unsure whether he might be entitled to Attendance Allowance. He was finding the process difficult and didn't know where to start. After taking the time to understand his circumstances, I supported him with his application. He was awarded the lower rate of Attendance Allowance and received almost £500 in backdated payments.
But what mattered to me was understanding the wider situation. The client was also caring for his wife and was feeling overwhelmed by the amount of information and paperwork he had received about potential support.
So, we worked through it together. Face to face. At his pace.
Looking at what was relevant to his circumstances and what practical support might help. I also helped him access a Carers Card, providing additional reassurance should he become unwell or unable to return home to his wife.
Later, he contacted me again when his wife's request for an increase in Personal Independence Payment (PIP) had been refused.
After meeting with her and understanding the difficulties she experienced, I supported her with the review process and prepared a detailed supporting letter.
Her PIP award was subsequently significantly increased. The financial outcomes were important. But so was something else. The couple told me that they felt more confident, more informed and better able to understand the support available to them.
Sometimes people don't just need someone to complete a form. They need someone who will listen, understand the bigger picture and help them navigate what can feel like a complicated and overwhelming system. That is where my experience as an independent social worker can make a difference.
If you know someone who is struggling to understand what benefits, care or support may be available to them or someone they care for, please feel free to share my details.
All details have been anonymised and changed where necessary to protect confidentiality.
