20/05/2026
It’s not just your contract that matters; it’s how you get there.
Under consumer law, you’re required to give customers key information before they agree to anything.
That includes:
• Pricing
• Key terms
• Cancellation rights
And it has to be clear, visible, and provided at the right time.
If not, the consequences can be bigger than expected - like extended cancellation periods or increased exposure to complaints.
This is where many businesses fall down, especially with online or automated processes.
We’ve outlined what to look out for in our latest blog: https://www.law-point.co.uk/post/contracting-with-consumers-why-process-is-critical