06/02/2021
‘REAL Results’ Member Story – I.D. Theft Issue Resolved!
We found that our chequing account overdraft was putting money into our checking account, despite us having plenty of money in it to cover our cheques. I had misplaced my debit card and thought it
was on my rather untidy desk. When I called the bank, I discovered that there were a number of charges on it, occurring long after I had last used it to purchase anything. I learned that I had bought
five tanks of gas, been to a restaurant for dinner and to a grocery store the day before. I stopped the card and marked the charges that weren’t mine for the bank. I then called LegalShield’s Identity
Theft Shield to report the crime. I filed and got a copy of the police report and forwarded it with a signed limited power of attorney form that LegalShield asked me to sign. That was really all I had to do. They ordered a tri-merge credit report for me to check for more fraud, then they went to work sending out letters and putting fraud alerts on our accounts. They did some searching in various data bases, looking for more fraud. Luckily, there was nothing else so, after 90 days, I received a thick folder with copies of the actions they had taken on my behalf. They asked if I was okay with closing the file and reassured me that, if the theft started up again, to just call and they would reopen the case again.
It was a huge relief not to have to do all that they did on my behalf. Not only did I not want to do it, I didn’t have the time. They did in 90 days what it would have taken me two or three years to accomplish, if I ever got it done. My case was limited. I can’t imagine what I would have done, if the thief had gotten more than
my debit card. If it ever happens again, both my husband and I know that Kroll is watching our backs. Since we became members, I have personally received three letters from companies apologizing for losing my information. I realize that there is no way we can prevent them from being so careless, no matter how much we shred or secure our mail. We have no control regarding how
these databases that contain our information are secured. Linda Voldengen