Global Document Solutions

04/02/2026

11/24/2025

Employment Opportunity

Junior Agent – Ottawa Service Centre (Bilingual: French Required)

Global Document Solutions (GDS)
Canada’s Apostille & International Document Experts – Over 30 Years of Trusted Service

About Us
Global Document Solutions (formerly Authentication Legalization Services Canada – ALSC) is Canada’s leader in apostille, authentication, and consular legalization services. For more than three decades, we’ve supported individuals, businesses, law firms, and government agencies in navigating international document requirements quickly, accurately, and securely.
We’re expanding our Ottawa Service Centre team and are looking for a high-energy Junior Agent, passionate about customer service, problem-solving, and helping clients with important document needs.

Position: Junior Agent (Full Time)
Location: Ottawa, Ontario
Language Requirement: Fluent in French & English (written and spoken)
Start Date: As soon as possible. Working hours Monday-Friday 9AM-5PM
Role Responsibilities
As a Junior Agent, you will:
Assist clients in person, by phone, and by email regarding apostille, authentication, and legalization processes.
Review and verify documentation for accuracy before submission.
Prepare client files and support logistics for document shipping and tracking.
Provide bilingual customer support and ensure a smooth, stress-free client experience.
Coordinate with internal team members and partner service centres across Canada.
Support daily office operations and administrative tasks as required.
Qualifications
Fluent in French and English (required)
Strong communication and customer service skills.
Detail-oriented and organized with the ability to manage multiple tasks.
Professional, reliable, and able to work independently and within a team.
Proficient with email, online platforms, and basic office software.
Prior experience in apostille or legalization services, office administration, apostille, legalization, legal services, or logistics is considered an asset.
What We Offer
Competitive compensation and growth opportunities
Supportive team environment with industry experts
Training and professional development
Meaningful work helping clients around the world
A trusted brand with a national network of service centres

11/19/2025

Need a criminal record check for international use? Global Document Solutions partners with the National Pardon Centre Montréal for RCMP-accredited fingerprinting and Apostille services.

11/12/2025

Need an RCMP Criminal Record Check in Vancouver for international use? Global Document Solutions partners with Pacific Fingerprint Services for accredited fingerprinting and Apostille support.

11/10/2025

Complete Apostille and RCMP fingerprinting services in Toronto. Global Document Solutions and National Pardon Centre provide trusted end-to-end support.

09/17/2025

Apostilles for Canadian Businesses: Expanding Beyond the U.S. in 2025 Expanding Beyond the U.S. in 2025 - Why This Matters Now For decades, Canadian businesses have looked south to the U.S. as their primary export market. But with ongoing tariff tensions and trade uncertainty, many are now seeking o...