05/27/2026
When a debt goes unpaid, many businesses default to hiring a collection agency to recover what they're owed. But this option can come with limitations and isn’t always the best available solution.
Here's how collection agencies and law firms compare in Ontario:
▶️ Scope of Authority: Collection agencies can contact debtors and negotiate repayment and that's largely where their authority ends. A law firm can do all of that, plus issue formal legal demands, commence proceedings, obtain judgments, and enforce recovery through garnishment or liens.
▶️ How Debtors Respond: A formal legal demand from a law firm carries significantly more weight than a call from a collection agency. Many debtors who ignore agencies respond quickly when a lawyer is involved as the consequences are much clearer.
▶️ Cost vs. Recovery: Collection agencies take a percentage of whatever is recovered. In many legal proceedings, costs can be recovered as part of the judgment, meaning the cost of pursuing the debt professionally can be built into what you're owed.
If a collection agency hasn't delivered results or if you want to pursue a different recovery process, a law firm may be the more effective choice.