07/18/2025
Enough.
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We’ve all seen this.
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wants us all in cars.
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It was the outlet in Souris, PEI (which, like all others here I presume is owned by .p.murphyhotels) yesterday that pushed me over the edge, but this is a consistent pattern at just about every franchise I’ve visited for years.
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I took this photo at the 14 minute mark of being ignored at the counter as a walk-in to get a coffee and a tea. Finally, I broke down and called a server over, who clearly had no idea I was even there.
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I was not impatient, nor in a rush, so I thought I’d do a little experiment.
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I observed the image of drive-through cars turned 🟨 when they had been waiting for over 1 minute, 20 seconds and red no later than the 1:40 mark. In over 16 minutes, despite a steady stream of traffic, not one car waited more than a few seconds beyond the 2 minute mark.
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This isn’t about giving great, quick service to customers in cars. It’s doing it at the expense of people standing in restaurants, including those who like me *pre-ordered*.
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It’s about setting rigid benchmarks for service for one class of customer, with I suspect a total absence of the same for others.
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It makes business sense. And, states intention.
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But, from a policy, public health and corporate citizen perspective, it sucks.
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The “War on the Car” is a lie.
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Those who use active transportation or mobility devices? Even those who like me simply park, refusing to use the drive-through? Our money doesn’t matter.
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In many places, it’s enough of a problem that lineups extend off the property, into the travelled portion of the roadway.
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And, yes. For a very small proportion of the population, drive-through can make sense for those with small children or who have mobility restrictions. But, curb-side works.
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I know eliminating drive-throughs would be unpopular, good policy-making. We choose convenience over safety and our environment.
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Imagine extending better service to those who seek to *talk* to one another, instead of those idling in a lineup…one more small change that would make cities and ourselves physically and emotionally healthier.
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Sorry . Your beautiful “Fast Car” wasn’t an option…